Program Advisor

Aplin; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

Aplin on campus in Calgary, AB seeks a detail-oriented Student Services Coordinator. You will respond to inquiries, coordinate administrative processes, and maintain accurate student records to support a positive student experience.

The ideal candidate is highly organized, communicates effectively, and takes a proactive approach to problem-solving and delivering a positive student experience. You’ll work with cross-functional teams in a fast-paced environment.

Qualifications

• 1-2 years experience in student services, education administration, client services, or a related role.
• Degree in HR, Business Administration, Education or related field, or similar combination of education and experience.
• Excellent written and verbal communication skills, with the ability to explain information clearly and professionally by phone and email.
• A client-first mindset and the ability to handle questions, concerns, and sensitive requests.
• Strong organizational skills and attention to detail.
• Proficient in working with CRM platforms, Google Workspace or Microsoft Suite, Learning Management Systems etc.
• Strong problem-solving skills and a proactive approach to identifying recurring issues and improving processes.
• The ability to work independently while collaborating effectively with cross-functional teams in a fast-paced environment.

Responsibilities

• Address inquiries regarding course offerings, schedules, locations, registration processes, preparation requirements, and program expectations.
• Act as the main point of contact for registered students, providing timely, accurate, and helpful responses to emails, support tickets, and other communications.
• Coordinate and process student withdrawals, transfers, and refunds, ensuring all requests are managed accurately and in accordance with program policies and deadlines.
• Develop, maintain, and organize FAQs and Help Centre resources to ensure program information is clear, accessible, and easy to locate.
• Monitor student participation, engagement, and feedback to identify areas requiring attention.
• Maintain accurate and up-to-date student information, communications, enrollment changes, and support records across relevant systems

Skills

Excellent communication

Organizational skills

Proactive problem-solving

Team collaboration

Education

Degree in HR

Business Administration

Education or related field

Tools

CRM platforms

Google Workspace

Microsoft 365

Learning Management Systems

Job description

We are seeking a detail-oriented and customer-focused Student Services Coordinator based on campus in Calgary, AB. This role is responsible for responding to inquiries, coordinating administrative processes, maintaining accurate student records, and ensuring timely, helpful support.

The ideal candidate is highly organized, communicates effectively, and takes a proactive approach to problem-solving and delivering a positive student experience.

Key Responsibilities

• Address inquiries regarding course offerings, schedules, locations, registration processes, preparation requirements, and program expectations.
• Act as the main point of contact for registered students, providing timely, accurate, and helpful responses to emails, support tickets, and other communications.
• Coordinate and process student withdrawals, transfers, and refunds, ensuring all requests are managed accurately and in accordance with program policies and deadlines.
• Develop, maintain, and organize FAQs and Help Centre resources to ensure program information is clear, accessible, and easy to locate.
• Monitor student participation, engagement, and feedback to identify areas requiring attention.
• Maintain accurate and up-to-date student information, communications, enrollment changes, and support records across relevant systems

Qualifications & Experience

• 1-2 years experience in student services, education administration, client services, or a related role.
• Degree in HR, Business Administration, Education or related field, or similar combination of education and experience.
• Excellent written and verbal communication skills, with the ability to explain information clearly and professionally by phone and email.
• A client-first mindset and the ability to handle questions, concerns, and sensitive requests.
• Strong organizational skills and attention to detail.
• Proficient in working with CRM platforms, Google Workspace or Microsoft Suite, Learning Management Systems etc.
• Strong problem-solving skills and a proactive approach to identifying recurring issues and improving processes.
• The ability to work independently while collaborating effectively with cross-functional teams in a fast-paced environment.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.