Professional Services Specialist

Konica Minolta Business Solutions U.S.A., Inc.; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in digital transformation seeks a Professional Services Specialist. This role involves delivering technology solutions and high-quality client support while providing essential project assistance. Candidates should have technical expertise in Microsoft products, strong customer service skills, and a commitment to continuous improvement.

Qualifications

• Certifications like MTA, CompTIA A+, or MCTS/MCP required.
• Minimum 2 years experience with Windows Desktop OS.
• Good understanding of TCP/IP, DNS, DHCP, and Network services.

Responsibilities

• Deliver professional services focused on client satisfaction and quality.
• Perform technical support for desktop and mobile communication.
• Work with project leads for successful project deployment.

Skills

Client satisfaction

Technical excellence

Troubleshooting

Communication

Detail-oriented

Customer service orientation

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Firewall appliances

Job description

Overview

The objective of the Professional Services Specialist (PSS) is to deploy technology solutions for clients and to ensure the growth of the business through effective delivery of professional services. The PSS will help grow and expand the breadth and depth of solutions delivered to clients.

The PSS provides support with a focus on basic level complexity tasks and functions associated with the project. The PSS provides technical support and assistance to the enterprise for project issues with a basic level of complexity.

Responsibilities

• Deliver professional services with a focus on:
  • Client satisfaction
  • Quality
  • Technical excellence
• Perform end user project support primarily relating to the desktop and mobile communications
• Perform basic level network diagnostics and repairs as directed
• Develop Subject Matter Expertise in focused area(s) as local team, market and regional needs dictate.
• Professionally document all work performed and submit accurate timecards on a daily basis
• Assist other team member in maintaining accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
• Project Deployment
  • Work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients
• Work with other team members to identify new revenue opportunities, primarily via projects
• Respond to communications from team members within timelines established by All Covered’s communications standards
• Timely escalation of issues that prevents the PSS from performing the above job functions

  Internal/External Contacts:

  Daily interaction with team members and a variety of clients. The PSS works closely with IT service consultants, field engineers, project managers, subject matter experts, and market directors to ensure client satisfaction expectations are met.

Qualifications

• High School Diploma or equivalent required, Bachelor's Degree preferred
• At least one of the following industry certifications is required:
  - Microsoft Technology Associate (MTA)
  - CompTIA A+
  - MCTS/MCP Windows 7 or above
• Minimum of 2 years of experience supporting and installing Windows Desktop operating systems (Windows XP and above)

• Server/network administration experience is a plus (Windows Server 2003 and above)
• Advanced knowledge and proven record deploying and supporting Microsoft Office applications (Office 2007 and above)
• Basic understanding of Firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred).Support experience considered a plus.
• Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
• Good understanding of and practical deployment experience of Client Mobile messaging devices including Blackberry, iPhone, Android handhelds and Tablets..
• Basic understanding of and practical entry level support experience of Backup processes, software and hardware
• Basic understanding of WLAN, security concepts
• Additional technical competencies per discipline
• Proven troubleshooting and diagnostic skills
• Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
• Must be a detail-oriented self-starter – function autonomously, with minimal supervision
• Strong team player
• Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
• Strong customer service orientation
• Demonstrated dedication to consistent quality

About Us

Konica Minolta Business Solutions' (Konica Minolta)journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.