Professional Development Assistant (1yr contract)

Fraser Valley Real Estate Board; Surrey; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

35-hour workweek

3 weeks vacation + statutory holidays

Free on-site parking

Modern building with plans for updates

Job summary

Fraser Valley Real Estate Board (FVREB) in Surrey, BC, is seeking a Professional Development Assistant to support learning opportunities and registrations. You will help set up courses in the LMS, ensure smooth registrations, and assist members with course access, refunds, and payment processing.

You’ll maintain records, monitor compliance, and support a busy team with coordination of both online and in-person PD events, improving member experience and professional growth.

Qualifications

• Minimum three years of experience in administrative support, course or training administration, member management, or a public-facing role.
• Strong written and verbal communication skills with ability to proofread listings and instructions.
• Excellent organization and attention to detail, including accurate data entry and record maintenance.

Responsibilities

• Set up and publish approved courses in the Learning Management System (LMS) and test registrations.
• Guide members through registrations, cancellations, transfers, waitlists, and course access; manage payments and refunds.
• Coordinate instructor reminders, invitations, resources, attendance, and check-in; moderate online sessions and resolve basic technical issues.
• Support in-person events such as New Member Orientation, courses, conferences and trade shows, including setup and teardown.
• Maintain learning and compliance records, update licensing status, and share updates with departments.
• Update dashboards daily, monitor course completion and member activity, and send post-session surveys.

Skills

Communication skills

Organization

Attention to detail

MS Office

LMS experience

Zoom

Education

Post-secondary degree or diploma

Equivalent training and relevant work experience

Tools

Outlook

Excel

Word

PowerPoint

LMS

Zoom

Job description

The Organization

Based in the progressive Guildford area of Surrey, the Fraser Valley Real Estate Board (FVREB) is an association of nearly 5,000 real estate professionals who live and work in the BC communities of North Delta, Surrey, White Rock, Langley, Abbotsford, and Mission. The FVREB marked its 100-year anniversary in 2021.

The IDEAL Candidate

A course ready to launch. A member who needs a hand. An online class about to begin. You enjoy being the person who keeps the details—and the day—on track. You learn quickly, think on your feet, and bring a calm, helpful approach to a busy workload.

As our Professional Development Assistant, you’ll help real estate professionals access learning that supports their work and professional growth. Reporting to the Manager, Professional Development, you’ll provide the administrative support behind professional development courses, registrations, classes, and other PD events. From helping a member register to keeping a session running smoothly, your work will make it easier for busy professionals to focus on their learning.

You bring experience in administration, training support, member service, or another public-facing role. You’re just as comfortable helping someone navigate a system as you are checking records for accuracy. You follow through, exercise sound judgment, and know when to ask for support. Colleagues can count on your teamwork, accountability, and integrity.

What You’ll Do

• Help learning opportunities take shape. Set up and publish approved courses in the Learning Management System (LMS), checking the details and testing registration so members can book with confidence.
• Be a helpful first point of contact. Guide members through registrations, cancellations, transfers, waitlists, course access, and learning requirements; arrange payment links and process refunds.
• Keep classes running smoothly. Coordinate instructor reminders, invitations, resources, attendance, and check-in. Moderate online sessions, manage breakout rooms, and help resolve basic technical issues.
• Make the in-person experience welcoming. Support New Member Orientation, courses, conferences, symposiums, trade shows, and other PS sponsored member events—from resources and catering to setup, teardown, and on-site assistance.
• Bring accuracy to the details that matter. Maintain learning and compliance records, enter self-directed and non-association learning, check licensing status, and share updates with the appropriate departments.
• Keep the team informed. Update departmental dashboards daily, monitor course completion and member learning activity, and send post-session surveys to support consistent program delivery.

What’s in It for You:

• A competitive Total Rewards package that includes employer-paid "top tier" group health benefits.
• A 35-hour workweek in support of work life flexibility.
• Exceptional paid time off that includes 3 weeks vacation to start, 13 stats & holiday observances, plus various discretionary leaves to help you manage all that life throws at you.
• Our own free-standing building with modernization plans in the works, and FREE on-site parking, close to shopping and green space.
• A great values-driven and fun team with a renewed focus on continuous improvement, employee/member experience, self-actualization and MORE. Yes, you can make a difference here!

What You’ll Need:

• A relevant post-secondary degree or diploma, or an equivalent combination of training and relevant work experience.
• At least three years of experience in administrative support, course or training administration, member management, member service, or a public-facing role.
• Strong written and verbal communication skills, with the ability to proofread correspondence, course listings, and instructions and explain processes clearly.
• Excellent organization and attention to detail, including accurate data entry, record maintenance, and routine transaction processing. You can spot discrepancies and refer exceptions for resolution.
• The ability to learn systems and procedures quickly, balance a high-volume workload, and use sound judgment when priorities change or unexpected issues arise.
• Proficiency in Outlook, Excel, Word, and PowerPoint, and confidence learning new software. Experience with an LMS, Zoom or similar virtual-classroom tools, online registration and payment systems, and Microsoft survey tools is an asset.
• Strong problem-solving and customer-service skills, a focus on results, and the ability to work independently and collaboratively while building internal relationships and external partnerships.

To be considered for employment, candidates will be required to provide proof of citizenship, permanent residency, or eligibility to work in Canada without restriction. Employment is contingent on the satisfactory completion of pre-employment screening and other role relevant background checks. This posting will remain open until a qualified candidate is hired. We thank all applicants for their interest; however, only those selected for further consideration will be contacted. We are committed to creating an inclusive and accessible recruitment process. Accommodations are available upon request for candidates participating in all stages of hiring.