Products & Services Specialist

East Coast Credit Union; Dartmouth; On-site; CAD 76,609 - 90,127; Full time

Benefits offered by this job

Flexible Health and Dental Plan

Defined Contribution Pension Plan with employer match

Tuition reimbursement

Annual wellness credit

Reduced rates on employee loans/mortgages

Job summary

East Coast Credit Union in Dartmouth, Nova Scotia is seeking a Products & Services Specialist to enhance and implement retail and commercial products. The ideal candidate will possess a degree in a related field and at least five years experience within the financial services industry. This role emphasizes strong project management and analytical skills.

The organization offers a competitive compensation package, including a generous benefits plan and opportunities for personal development. Applications are accepted until June 3rd, 2026.

Qualifications

• Minimum of five years of experience in product implementation or project delivery in financial services.
• Experience in lending, commercial banking, or digital product environments is a plus.

Responsibilities

• Serve as a Subject Matter Expert (SME) for service delivery.
• Support end-to-end implementation activities for products and services.
• Assist with documentation, training, and post-launch reviews.
• Collaborate with cross-functional teams on operational initiatives.

Skills

Project management

Analytical skills

Problem-solving

Collaboration

Education

Degree in Business, Commerce or related field

Job description

Products & Services Specialist

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

Reporting to the Manager, Products and Services, the Products & Services Specialist supports the implementation, delivery, and continuous improvement of retail and commercial products, services, and operational initiatives. Working with cross-functional teams, the role coordinates implementation activities, supports change readiness, develops training resources, and contributes to testing, communications, analytics, and process improvements to ensure seamless member and colleague experiences aligned with organizational goals and regulatory requirements.

Responsibilities

• Serve as a Subject Matter Expert (SME) for Service Delivery (Retail and Commercial) supporting the implementation of new and enhanced products and services.
• Support end-to-end implementation activities, including impact assessment, testing, documentation, training, and launch readiness.
• Assist with coordinating testing, pilots, and rollouts; document issues, support resolution, and elevate risks as required.
• Support post-launch reviews by gathering feedback, identifying gaps, and recommending improvements.
• Assist with research, analysis, and data gathering to support product decisions and service enhancements.
• Develop, maintain, and update procedures, job aids, and reference materials related to products, services, and service delivery.
• Support training and change enablement by preparing materials, tools, and just-in-time resources for staff.
• Collaborate with the broader Service Delivery team to provide input, guidance, and risk assessment related to colleague readiness for enterprise-wide product, service, or process changes.
• Participate in project teams, working groups, committees, and Credit Union system initiatives related to assigned areas.
• Support adherence to regulatory requirements, internal controls, operational standards, and Service Level Agreements (SLAs).

Qualifications

• Successfully completed a degree in Business, Commerce or related field.
• A minimum of five years of progressive experience in product implementation, project delivery, or operations within the financial services industry; or an equivalent combination of training and related work experience.
• Experience in lending, commercial banking and/or digital product environments is considered an asset.

Desired Attributes

• A proven project manager with strong organizational skills, with the ability to manage multiple initiatives and competing priorities.
• Analytical and a problem-solver with the ability to assess impacts, identify risks, and support effective implementation of products and services.
• A collaborator with a strong focus on member and employee experience, innovation, and operational excellence.

Benefits

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation to commensurate with experience ($76,609.28 – $90,127.42) and benefits with performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks including annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

Applications will be accepted until June 3rd, 2026.

All offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at [e-mail] or by phone at 902.464.7107.