Products & Applications Expert

Previan Technologies, Inc.; Quebec; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in non-destructive testing solutions is seeking a Product & Applications Expert to bridge customer needs with product offerings. The role involves supporting sales teams, conducting training sessions, and ensuring product quality while managing client relations. Join a collaborative environment that values diversity and innovation.

Qualifications

• Bachelor's degree in engineering or college diploma in science required.
• 3+ years of relevant experience preferred.
• Proficient in English; proficiency in French is required.

Responsibilities

• Support sales with product demonstrations and customer visits.
• Train customers on the use of products.
• Manage semi-custom product projects ensuring timelines and quality.

Skills

Problem-solving

Interpersonal skills

Technical writing

Education

Bachelor's degree in engineering

College diploma in science

Job description

Job Description

Posted Thursday, June 5, 2025 at 10:00 AM

Become EDDYFIER, are you interested?

Join a world-renowned company that pushes the boundaries of technology to support the essential sectors the world depends on every day. We ensure reliability and security by protecting critical infrastructures and assets globally, thus helping to preserve the planet and save lives.

Our values

• Innovate with a clear purpose
• Ensure reliability and accountability
• Stay united to be stronger

Joining our team means:

• Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
• Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
• Joining a rapidly expanding company offering long-term development and success opportunities.
• Contributing to meaningful projects that create a lasting impact.

The Product & Applications Expert acts as a key reference for both internal teams and clients by providing in-depth knowledge of products and their applications. This role involves understanding clients' technological needs and collaborating with internal teams to propose effective solutions. The Expert will be part of the team responsible for the standard product line, lead initiatives to improve and promote these products, and provide support to other departments in their activities.

As a Product & Applications Expert, you will:

• Support the sales team during demonstrations, customer visits, and technical calls by presenting product capabilities and answering questions.
• Analyze customer needs to recommend standard products or collaborate on custom solutions with the customized applications team.
• Perform technical feasibility tests to ensure proposed solutions meet customer requirements and performance standards.
• Train customers on the use of standard products through hands-on sessions and clear, tailored educational materials.
• Create technical content with the marketing team (blogs, webinars, workshops, etc.), ensuring accuracy and relevance of shared information.
• Participate in conferences and write technical articles to showcase the company’s expertise and promote its products.
• Provide post-sales technical support, including troubleshooting and communicating with customers about encountered issues.
• Manage semi-custom product projects by coordinating a multidisciplinary team to ensure quality, timelines, and budget compliance.
• Actively support production by improving technical documentation (assembly, testing, troubleshooting procedures), answering complex questions, training teams, and ensuring effective product transfer to autonomous manufacturing.
• Work closely with R&D for product development and evolution by providing field feedback and conducting application tests.

What makes you a great fit for our team

• You hold a bachelor's degree in engineering, a college diploma in science, or a related field;
• You have 3 or more years of relevant experience;
• You possess advanced English skills, both spoken and written;
• You have knowledge of electromagnetic inspection technologies and the NDT market (an asset);
• You demonstrate excellent problem-solving skills and the ability to find win-win solutions in a customer service context;
• You have strong interpersonal skills, and you communicate and collaborate well within a team;
• You are capable of training staff, effectively interacting with customers, and collaborating with internal teams;
• You can write clear and concise technical reports;
• You are comfortable with tight deadlines and know how to manage your priorities;
• You are autonomous, thorough, and committed to delivering high-quality work;
• You are available for frequent national and international travel, as required by project needs.

If you have transferable skills, even if you don’t meet all the criteria, feel free to submit your application!

We are a fast-growing international high-tech company offering non-destructive testing solutions for inspecting critical components. Every day, we develop, produce, and market sensors, probes, robotic solutions, etc., as well as the necessary operating software. Our instruments are used in a variety of industries, including oil and gas, aerospace, and nuclear industries.

At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.

All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally.