Production Systems Expert

Konica Minolta Business Solutions Canada; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading IT services company in Metro Vancouver is looking for a Production Systems Expert to manage high-volume production line equipment. Responsibilities include troubleshooting, installation, and maintaining customer relationships. Candidates should have 2-3 years of relevant experience and proper certifications. This position requires daily local travel and excellent communication skills.

Qualifications

• Minimum of 2-3 years of related technical/repair experience of business equipment.
• A+ and Net+ certifications or equivalent experience.

Responsibilities

• Install, service, and troubleshoot all printing and scanning issues.
• Develop and maintain effective relationships with customers.
• Complete invoices and expense reports accurately and timely.

Skills

Customer-oriented service

Technical proficiency

Electro-mechanical expertise

Excellent interpersonal skills

Time management

Independent work

Education

High School diploma or GED

Technical School training

Tools

PC and digital electronics

Handheld computer

Job description

Overview

Konica Minolta currently has an exciting opportunity for a Production Systems Expert!

Responsibilities

• Professionally represent the company as responsive, reliable, and customer-oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line.
• Install, service and troubleshoot all printing and scanning issues of all production systems.
• Develop and maintain effective relationships with customers and fellow employees.
• Follow company policies and procedures while maintaining the minimum calls per day, response time and other core performance metric averages.
• Establish an up-to-date file of service manuals, part books and other service literature using the issued laptop and develop familiarity with contents.
• Maintain tool kit, supplies, and accurate inventory for assigned territory.
• Seek opportunities to improve territory parts budget and inventory control.
• Assist other technicians as needed with more complex service calls.
• Provide sales support as required (i.e. advising sales on problems as accounts, service leads).
• Install multiple protocol and/or multiple network operating systems in conjunction with software-based solutions, such as Barr System, AHT, TR Systems, etc.
• Accurate and timely completion of invoices and expense reports.
• Demonstrated electro-mechanical, digital electronic, and PC expertise.
• Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
• Must have reliable transportation and a valid driver’s license; position requires use of a personal car eligible for a vehicle maintenance compensation program.
• Must be able to travel locally on a daily basis to various customer sites.
• Excellent verbal, written, and interpersonal skills.
• Excellent daily time management skills and ability to prioritize activities to obtain effective results.
• Ability to work independently with very little supervision.

Qualifications

• Minimum of a High School diploma or GED required.
• Technical School training preferred.
• 2-3 years of experience related to technical/repair of business equipment.
• A+ and Net+ certification or equivalent experience.

About Us

Konica Minolta Business Solutions is a long-established company with a global portfolio in IT services, information management, security solutions, and managed print services. The company emphasizes digital transformation and intelligent workplace solutions. 2025 marks the company’s 20th anniversary in production print. For more information, please visit Konica Minolta online and follow on social media.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by applicable law. Konica Minolta Business Solutions Canada is an equal opportunity employer.