Production Support Specialist

Randstad Digital; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

Randstad Digital in Toronto is seeking an experienced Level 2 Technical Support Specialist to deliver high-touch, client-facing technology support on a fast-paced trading floor.

You will own end-to-end incident resolution, hardware provisioning, and support for enterprise systems, interfacing with business clients and translating technical concepts into business-friendly language.

Qualifications

• Advanced Windows 11, Microsoft 365, and mobility platforms (iOS/Android) expertise.
• Strong Citrix, HVD, GPO, and enterprise printing knowledge.

Responsibilities

• Provide Level 2 troubleshooting and break-fix support for trade floor users.
• Resolve incidents end-to-end within ServiceNow ITSM framework.

Skills

Windows 11

Microsoft 365

Mobility platforms

Citrix

HVD

GPO

Printing

PowerShell

CLI

ServiceNow

ITSM

Communication

Tools

ServiceNow

Job description

Number of openings: 1, 12-Month Contract initially

Fully onsite role, 5d/w in Toronto

Must be eligible to work in Canada

Roles and responsibilities:

Seeking an experienced Level 2 Technical Support Specialist to provide high-touch, client-facing technology support directly on a fast-paced trading floor. You will be responsible for end-to-end incident resolution, hardware provisioning, and supporting critical enterprise systems.

Key Responsibilities

• Provide advanced Level 2 troubleshooting and break-fix support for trade floor users.
• Resolve incidents end-to-end within the ServiceNow ITSM framework.
• Assist with software deployment, hardware provisioning, and system diagnostics.
• Interface directly with business clients, translating technical concepts into business-friendly language.

Required Skills & Qualifications

• OS & Software: Advanced expertise in Windows 11, Microsoft 365, and mobility platforms (iOS/Android).
• Infrastructure & Virtualization: Strong knowledge of Citrix, Hosted Virtual Desktops (HVD), Group Policy Objects (GPO), and enterprise printing.
• Scripting & Diagnostics: Proficiency with command-line tools and PowerShell scripting.
• ITSM & Tools: Hands-on experience with ServiceNow in an enterprise environment (500+ users).
• Communication: Exceptional verbal and written skills with a strong customer-first approach.

Nice-to-Have Skills

• Familiarity with Splunk or Microsoft Copilot.