Production Support Analyst

HireTalent - Diversity Staffing & Recruiting Firm; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as an APS Analyst, where you will be the first line of support for critical applications in a fast-paced environment. This role offers an opportunity to leverage your extensive experience in banking and support, ensuring smooth operations and quick resolutions to technical issues. You will actively monitor production activities, manage change requests, and collaborate with development teams for incident resolution. The ideal candidate is proactive, adaptable, and possesses strong communication skills, ready to tackle challenges in a global financial setting. If you thrive in a collaborative atmosphere and are eager to contribute to impactful projects, this position is perfect for you.

Qualifications

• 5+ years in a support role, preferably in Banking/Financial sector.
• Hands-on experience with Unix/Linux and scripting skills.

Responsibilities

• Provide Level 1 and 2 support for production environments.
• Manage changes and requests for the production environment.
• Participate in project management for special initiatives.

Skills

Strong communication skills

Organizational skills

Unix/Linux commands

Scripting (Shell, PowerShell)

Monitoring tools (Sysload, Geneos)

File transfer protocols

Global financial products knowledge

Education

Experience in Banking / Financial sector

Support role experience (>5 years)

Tools

Autosys

Microsoft Office

Job description

HireTalent - Diversity Staffing & Recruiting Firm provided pay range

This range is provided by HireTalent - Diversity Staffing & Recruiting Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50.00/hr - CA$58.00/hr

The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis. The position will be required to work off normal working hours.

MAIN RESPONSIBILITIES

Level 1 and 2 Support

1. Active monitoring of production activities
2. Perform remediation steps when required
3. Interface with external IT communities to resolve incidents
4. Work with development community for Level 3 incident escalations
5. Log work and effort in support tracking application and work with team and management to reduce recurring issues
6. Available for after-hours support activities, when necessary

Change and Request Management

1. Responsible and accountable for changes to the production environment for NAR applications
2. Work with development community for release prioritization
3. Ensure that requests for change adhere to Group and Department Policies
4. Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

1. Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
2. Regular reporting to line manager for prioritization and escalation
3. Conduct and participate in meetings with related communities
4. Perform control result analysis and reporting and take up corrective actions as needed
5. As required, take up project management responsibilities for special projects

REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

1. Support role experience required ( >5 years’ experience)
2. Experience in Banking / Financial sector preferred
3. Knowledge Core Banking applications and/or data warehousing preferred
4. DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS

1. Unix/Linux hands on experience with knowledge of day to day commands
2. Scripting experience (Shell, powershell, …)
3. Scheduling tools (Autosys)
4. Monitoring tools (Sysload, Geneos)
5. File transfer protocols
6. Prior experience in a banking environment will be an advantage

SKILLS AND BEHAVIOURS

1. Strong communication skills (written and verbal)
2. Good organizational skills
3. Basic office software literacy (Microsoft Office, etc.)
4. Professional attitude and good interpersonal behavior
5. Autonomy and adaptability; must be able to take initiative and be proactive
6. Global financial products knowledge, a plus

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Investment Banking