Production Support Analyst

Axelon Services Corporation; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in Montreal is seeking a Mid-Senior level Analyst in Information Technology. The role focuses on governance and controls, compliance, and process improvement within the banking sector. Ideal candidates will have significant experience in production support and a strong understanding of ITIL processes. This contract position offers a chance to contribute to critical projects and enhance operational efficiency.

Qualifications

• 5-10 years of experience in a production support role.
• Experience in the banking sector with an understanding of regulatory obligations is a strong plus.

Responsibilities

• Contribute to governance and control areas for the department.
• Lead ongoing transformation and continuous process improvement initiatives.
• Ensure compliance with Bank policies across all teams.

Skills

ITIL processes

Communication

Initiative

Organizational skills

Tools

ServiceNow

MS Office

Job description

• Significantly contribute to governance and control areas for the department (Global Banking, ALM Treasury, Functions).
• Ensure that standard operating procedures are updated, maintained, and their implementation is effective.
• Work on tasks related to Risk and Controls framework development and BAU assessments; ensure compliance with Bank policies across all teams.
• Maintain audit readiness at all times; represent or assist the department during internal and external audits.
• Assist in centralizing all incoming projects (Change the Bank) for the platform and manage team deliverables.
• Lead ongoing transformation and continuous process improvement initiatives to enhance quality, mitigate operational risk, and reduce expenses.
• Identify and streamline KPIs and reporting needs.
• Centralize the reporting structure for governance, controls, projects, and reports, ensuring its maintainability.
• Oversee IT continuity exercises and maintain records in line with controls.
• Implement and report on Top-Down activities as instructed by ITP Management through the Client head of GB, ALMT, and Functions.
• Evaluate customer feedback to develop quality improvement processes.

Qualifications :

• 5-10 years of experience in a production support role.
• Good knowledge of ITIL processes and frameworks.
• Experience with incident, change, problem, and release management processes.
• Experience in data gathering and report / graph generation using tools like ServiceNow.
• Proficiency with MS Office tools for reporting and presentations.
• Experience with data warehousing and reporting technologies.
• Strong infrastructure knowledge : Linux, Windows, Cloud computing, replication, architecture.
• Excellent communication skills to interact with users, IT, and stakeholders.
• Ability to take initiative.
• Experience in the banking sector with an understanding of regulatory obligations is a strong plus.
• Strong organizational skills.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Analyst and Information Technology

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