Production Print Field Service Technician (SR)

Konica Minolta Business Solutions Canada; Saskatoon; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Production Print Field Service Technician to join their dynamic team. This role involves providing exceptional technical support and maintenance for production print equipment, ensuring optimal performance and minimal downtime. The ideal candidate will possess strong mechanical and electrical troubleshooting skills, a customer-centric approach, and the ability to work independently in diverse environments. With opportunities for continuous learning and growth, this position offers a chance to work with cutting-edge technology and contribute to the success of a leader in the industry. If you're passionate about innovation and excellence in service, apply today!

Benefits

Competitive compensation

Comprehensive benefits package

Continuous learning opportunities

Supportive team environment

Qualifications

• Experience in servicing and repairing production print machinery.
• Proficient in troubleshooting mechanical and electrical issues.

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues to minimize downtime.
• Collaborate with clients to deliver outstanding customer service.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service orientation

Network skills

Communication skills

Independent work

Education

Certification in production print systems

Relevant technical training

Tools

Production print machinery

Microsoft OS

Job description

Production Print Field Service Technician (SR)

CAD 50,000 - 90,000

Overview

Join Our Team as a Production Print Field Service Technician!

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Responsibilities

1. Perform on-site maintenance and repairs for production print equipment.
2. Diagnose and resolve technical issues promptly to minimize production downtime.
3. Conduct regular inspections and implement preventive maintenance procedures.
4. Install, configure, and calibrate production print machinery for optimal performance.
5. Collaborate closely with clients, delivering outstanding customer service and support.
6. On-site service of MFPs.
7. Maintain parts and call management as well as accurate records to achieve KPI targets.
8. Responsible to learn new technologies, maintain accurate records and assist other team members as required.
9. Lead referrals, assist with customer assessments and solution design (10%).
10. Break-fix and customer support (90%).
11. Seek opportunities to improve territory parts budget and inventory control.
12. Perform other relevant duties as assigned by management.

Qualifications

1. Demonstrated experience in servicing and repairing production print machinery.
2. Proficient in mechanical and electrical troubleshooting within a production print environment.
3. Familiarity with a variety of production print technologies and systems.
4. Exceptional communication skills and a strong customer service orientation.
5. Ability to work independently and adapt to diverse client environments.
6. Network Skills: Install and troubleshoot basic printing and scanning solutions.
7. Microsoft OS peer-to-peer and client side of server environments.
8. Familiar with printing from common business applications.
9. Basic understanding of solutions portfolio.
10. Excellent working knowledge and certification of production systems.
11. Working knowledge of calibration and RIP configurations.
12. Excellent verbal, written, and interpersonal communication skills.
13. Mentoring and Instruction: based on technical expertise (10%).
14. Moderate pre/post consulting ability.
15. Requires limited assistance for more difficult problems.
16. Must be positive, outgoing, self-motivated, and committed to building and maintaining strong customer relations.
17. Travelling within Canada. Candidate must provide and maintain valid travel documents at own expense.
18. Own vehicle and possess valid insurance with appropriate coverage and a valid driver's license in good standing.
19. Standby and afterhours work may be required.
20. Training may require afterhours travel and stayovers including weekends.
21. Perform other relevant duties as assigned by management.

Why Join Us?

1. Opportunity to work with cutting-edge production print technology.
2. Competitive Compensation and Comprehensive Benefits Package.
3. Supportive and collaborative team environment.
4. Continuous learning and growth opportunities.
5. Contribute to the success of an industry leader.

If you're ready to elevate your expertise in the dynamic world of production print technology, we encourage you to apply today! Become an integral part of our team, driving excellence and innovation in the production print field.

About Us
About Konica Minolta Canada
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its bizhub i-Series.

Sustainability also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World list. For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), and Instagram!

EOE Statement
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.