Production Print Field Service Technician (SR)

Konica Minolta Business Solutions U.S.A., Inc.; Saskatoon; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a dynamic team as a Production Print Field Service Technician, where your expertise in troubleshooting and technical support will shine. This role offers the chance to work with cutting-edge production print technology and deliver exceptional service to clients. If you thrive in a fast-paced environment and are passionate about problem-solving, this is the perfect opportunity for you. Enjoy a supportive team atmosphere, competitive compensation, and continuous growth as you contribute to the success of an industry leader. Elevate your career in the innovative world of production print technology and make a difference today!

Benefits

Competitive compensation

Comprehensive benefits package

Continuous learning opportunities

Supportive team environment

Qualifications

• Experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting.

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Production print technology knowledge

Network skills

Calibration skills

Problem-solving

Job description

Overview

Join Our Team as a Production Print Field Service Technician!

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Responsibilities

Perform on-site maintenance and repairs for production print equipment.

1. Diagnose and resolve technical issues promptly to minimize production downtime.
2. Conduct regular inspections and implement preventive maintenance procedures.
3. Install, configure, and calibrate production print machinery for optimal performance.
4. Collaborate closely with clients, delivering outstanding customer service and support.
5. Maintain parts and call management as well as accurate records to achieve KPI targets.
6. Learn new technologies, maintain accurate records and assist other team members as required.
7. Lead referrals, assist with customer assessments and solution design.
8. Break-fix and customer support.
9. Seek opportunities to improve territory parts budget and inventory control.
10. Perform other relevant duties as assigned by management.

Qualifications

Demonstrated experience in servicing and repairing production print machinery.

1. Proficient in mechanical and electrical troubleshooting within a production print environment.
2. Familiarity with a variety of production print technologies and systems.
3. Exceptional communication skills and a strong customer service orientation.
4. Ability to work independently and adapt to diverse client environments.
5. Network Skills: Install and troubleshoot basic printing and scanning solutions.
6. Solutions Knowledge: Basic understanding of solutions portfolio.
7. Product Knowledge: Excellent working knowledge and certification of production systems.
8. Color Skills: Working knowledge of calibration, and RIP configurations.
9. Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations.
10. Traveling within Canada; candidate must provide & maintain valid travel documents at own expense.
11. Own vehicle and possess valid insurance with appropriate coverage and a valid driver’s license in good standing.
12. Standby and after-hours work may be required.
13. Training may require after-hours travel and stay-overs including weekends.

Why Join Us?

Opportunity to work with cutting-edge production print technology.

1. Competitive compensation and comprehensive benefits package.
2. Supportive and collaborative team environment.
3. Continuous learning and growth opportunities.
4. Contribute to the success of an industry leader.

If you're ready to elevate your expertise in the dynamic world of production print technology, we encourage you to apply today! Become an integral part of our team, driving excellence and innovation in the production print field.

About Us

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio.

For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), and Instagram!

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.