Production Engineer

Tata Consultancy Services; Mississauga; On-site; CAD 85,000 - 125,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a seasoned Mainframe Specialist to support production and development teams across Capital Markets operations. The role covers batch and online processing, COBOL/JCL/DB2/CICS, and ensuring system stability in a demanding environment.

We value strong incident management, root-cause analysis, and collaboration with L2/L3 teams to deliver timely fixes. Knowledge of OPC/CA 7, AutoSys, and monitoring tools is highly regarded.

Qualifications

• Must have strong mainframe production incident management experience.
• Proficient in COBOL/JCL/DB2/CICS with batch and online processing skills.
• Experience with monitoring and automation tools is required.

Responsibilities

• L2 Production Incident Management – Resolve production issues, perform root cause analysis, and drive permanent fixes with L3 teams.
• Batch & Online Processing Support – Support critical SOD/EOD and intraday batches, troubleshoot JCL, OPC/CA 7, file transfers, and ensure SLA adherence.
• Mainframe Application Support – Provide application support across COBOL, JCL, DB2, CICS, VSAM, IMS, MQ, including performance and availability issues in trading and post-trade systems.
• Change & Release Support – Support production deployments, emergency fixes, pre/post implementation checks, and coordinate with change and release management to minimize business impact.
• Capital Markets Business & Compliance Support – Support business critical Capital Markets flows (trade processing, settlement, reporting), ensure regulatory runs, documentation, audit readiness, and on-call support during market hours

Skills

Unix

Oracle

CICS

DB2

JCL

Autosys

OPC/CA7

ServiceNow

Kibana

Grafana

OpenShift

ITRS

MongoDB

Root cause analysis

Incident management

Tools

Autosys

ITRS

Grafana

Kibana

OpenShift

ServiceNow

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Must Have Technical/Functional Skills

Tools: ITRS (Monitoring & Configuration), Autosys, AppDynamics, Kibana, Grafana, ServiceNow

• Good Knowledge in Unix and Oracle.
• Able to provide Application team support for code deployment and any other issues
• Experienced in Service Now, Grafana, APPD monitoring., Kibana, OpenShift
• MongoDB Knowledge is more advantage.
• Well versed in troubleshooting incidents, problem determination and resolution, performing root-cause analysis and preparing executive summary for management updates.
• Thorough knowledge in stop/start services, environmental parameters.
• Experience on working with product vendors/technical specialists to resolve issues.
• Well versed in apply fixes/patches and service packs as required. Ensure application stability through preventive maintenance, monitoring, troubleshooting.
• Good understanding of best practices in design and implementation. Provide technical expertise/support to development team.
• Expertise in Autosys Scheduling tool is preferred and any Monitoring Tool (ITRS is added advantage)
• Candidate should be open to learn new technologies and build automation systems
• Expertise in troubleshooting and resolving job issue, user access issue, application setup issues.

Mainframe Skills:

• L2 Production Incident Management – Resolve escalated production issues (batch failures, abends, CICS/DB2/MQ issues), perform root cause analysis, and drive permanent fixes with L3 teams
• Batch & Online Processing Support – Support critical SOD/EOD and intraday batches, troubleshoot JCL, scheduler (OPC/CA 7), file transfers, and ensure SLA adherence for Capital Markets processing
• Mainframe Application Support – Provide application support across COBOL, JCL, DB2, CICS, VSAM, IMS, MQ, including performance and availability issues in trading and post trade systems
• Change & Release Support – Support production deployments, emergency fixes, pre/post implementation checks, and coordinate with change and release management to minimize business impact
• Capital Markets Business & Compliance Support – Support business critical Capital Markets flows (trade processing, settlement, reporting), ensure regulatory runs, documentation, audit readiness, and on call support during market hours

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.