Product Technical Specialist - ITH Drills

Socket.dev; Winnipeg; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health and dental insurance

Life and disability insurance

Pension with company matching

Ongoing technical training

Career development

Job summary

Sandvik Mining in Winnipeg, MB is seeking a Product Technical Specialist - ITH Drills to provide high‑quality technical support for internal and external customers and to develop the technical competencies of teams across Canada.

You'll become the go‑to technical resource for Sandvik ITH drilling equipment, addressing complex challenges, training technicians and customers, and ensuring equipment performance in demanding mining environments.

Qualifications

• Red Seal certification for heavy-duty equipment is required.
• Minimum 5 years of technical experience in mining or heavy equipment.
• Strong knowledge of hydraulic and electronic systems.
• Experience diagnosing and resolving complex equipment issues.
• Experience in mining/drilling or heavy mobile equipment is valued.
• Willingness to travel up to 70%.
• Excellent English communication; French is an asset.

Responsibilities

• Train technical teams in underground mining environments on drilling equipment.
• Provide pre-sales and post-sales technical support including commissioning, installing, testing, and maintaining products.
• Troubleshoot and resolve complex problems with internal teams.
• Research and recommend equipment upgrades to meet customer needs.
• Build long-term relationships to develop future business.
• Train customers on equipment features.

Skills

Troubleshooting

Hydraulic systems

Electronic systems

Customer service

Training & coaching

Underground mining experience

Travel 70%

English communication

French asset

Education

Red Seal Heavy Duty Equipment Technician certification

Job description

Sandvik Mining is seeking a

Product Technical Specialist - ITH Drills

Location: Winnipeg, MB

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently we have an opening for a Product Technical Specialist - ITH Drills. The Product Technical Specialist is responsible for providing high quality product technical support for Sandvik internal personnel and external customers, and for developing the technical competencies of both internal and external personnel.

This is more than a traditional technician role. You'll become a go-to technical resource for Sandvik ITH drilling equipment, supporting customers and Sandvik teams across Canada. You'll work with advanced drilling technology, solve complex technical challenges, train technicians and customers, and help ensure our equipment performs at its best in demanding mining environments.

If you're ready to move beyond day-to-day repairs and build your career as a technical specialist and subject matter expert, this could be the next step for you.

What you will be doing

• Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment
• Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment
• Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
• Provide guidance to internal stakeholders though product training and technical support
• Troubleshoot, investigate, resolve, and develop innovative solutions to more complex technical problems that arise.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Monitor and resolve recurring more complex problems, collaborating with internal technical team, to ensure ongoing customer satisfaction.
• Establish and maintain ongoing positive relationships to secure and develop future business.
• Train customers on the features of the equipment they have purchased.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you'll bring

We’re looking for someone who combines strong hands‑on technical ability with the communication skills needed to teach and support others.

• Red Seal Heavy Duty Equipment Technician certification
• Minimum 5 years of technical experience
• Strong knowledge of hydraulic and electronic systems
• Experience troubleshooting and diagnosing complex equipment problems
• Mining, drilling or heavy mobile equipment experience strongly valued
• Strong customer service and relationship-building skills
• Ability and interest in training, coaching and transferring technical knowledge
• Comfortable working in underground mine environments
• Ability to travel approximately 70% of the time
• Strong organization and time-management skills
• Excellent written and verbal communication skills in English; French is an asset

Why join Sandvik?

This role offers an opportunity to take the experience you've already built as a technician and develop into a specialized technical expert within a global mining technology company.

In return for your expertise and drive, Sandvik offers:

• Comprehensive health and dental benefits
• Life and disability insurance
• Pension plan with company matching
• Ongoing technical training and professional development
• Opportunities to work with advanced drilling, digitalization and automation technologies
• Exposure to different mine sites, customers, equipment and technical challenges
• The opportunity to become a recognized subject matter expert in ITH drilling equipment
• Career development opportunities within an international, industry-leading mining organization
• A role where your technical knowledge directly impacts customers, equipment performance and business success

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open‑minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer‑focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/