Product Technical Specialist - ITH Drills

Sandvik Group; Winnipeg; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health and dental benefits

Life and disability insurance

Pension with company matching

Technical training and development

Access to advanced drilling, digital/\

Job summary

Sandvik is seeking a Product Technical Specialist for ITH Drills in Winnipeg, MB. You will be the go-to technical resource for Sandvik ITH drilling equipment, supporting customers and internal teams across Canada with advanced drilling technology.

The role involves training, commissioning, installing, testing, and maintaining equipment, plus troubleshooting complex issues and driving solutions in demanding mining environments. English proficiency required; French is a plus.

Qualifications

• Red Seal certification and 5+ years of technical experience.
• Strong knowledge of hydraulic and electronic systems.
• Experience troubleshooting complex equipment.
• Mining or heavy equipment experience valued.
• Ability to travel ~70%.

Responsibilities

• Train technical teams in sales areas and end customers.
• Provide pre-sales and post-sales technical support including commissioning, installing, testing, and maintaining products.
• Guide internal stakeholders through product training and support.
• Troubleshoot and resolve complex technical problems.
• Research and recommend equipment upgrades to meet customer needs.
• Maintain relationships to secure future business.
• Train customers on equipment features.

Skills

Hydraulic systems

Electronic systems

Troubleshooting

Customer service

Training & coaching

Underground mining exposure

Travel readiness

Education

Red Seal Heavy Duty Equipment Technician certification

Job description

Product Technical Specialist - ITH Drills

Sandvik Mining is seeking a

Product Technical Specialist - ITH Drills

Location: Winnipeg, MB

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently we have an opening for a Product Technical Specialist - ITH Drills. The Product Technical Specialist is responsible for providing high quality product technical support for Sandvik internal personnel and external customers, and for developing the technical competencies of both internal and external personnel.

This is more than a traditional technician role. You'll become a go-to technical resource for Sandvik ITH drilling equipment, supporting customers and Sandvik teams across Canada. You'll work with advanced drilling technology, solve complex technical challenges, train technicians and customers, and help ensure our equipment performs at its best in demanding mining environments.

If you're ready to move beyond day-to-day repairs and build your career as a technical specialist and subject matter expert, this could be the next step for you.

What you will be doing

Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment

Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment

Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.

Provide guidance to internal stakeholders though product training and technical support

Troubleshoot, investigate, resolve, and develop innovative solutions to more complex technical problems that arise.

Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.

Monitor and resolve recurring more complex problems, collaborating with internal technical team, to ensure ongoing customer satisfaction.

Establish and maintain ongoing positive relationships to secure and develop future business.

Train customers on the features of the equipment they have purchased.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you'll bring

We're looking for someone who combines strong hands-on technical ability with the communication skills needed to teach and support others.

Red Seal Heavy Duty Equipment Technician certification

Minimum 5 years of technical experience

Strong knowledge of hydraulic and electronic systems

Experience troubleshooting and diagnosing complex equipment problems

Mining, drilling or heavy mobile equipment experience strongly valued

Strong customer service and relationship-building skills

Ability and interest in training, coaching and transferring technical knowledge

Comfortable working in underground mine environments

Ability to travel approximately 70% of the time

Strong organization and time-management skills

Excellent written and verbal communication skills in English; French is an asset

This role offers an opportunity to take the experience you've already built as a technician and develop into a specialized technical expert within a global mining technology company.

In return for your expertise and drive, Sandvik offers:

• Comprehensive health and dental benefits
• Life and disability insurance
• Pension plan with company matching
• Ongoing technical training and professional development
• Opportunities to work with advanced drilling, digitalization and automation technologies
• Exposure to different mine sites, customers, equipment and technical challenges
• The opportunity to become a recognized subject matter expert in ITH drilling equipment
• Career development opportunities within an international, industry-leading mining organization
• A role where your technical knowledge directly impacts customers, equipment performance and business success

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.