Product Support Specialist

Corpay

Montreal

On-site

CAD 50,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental & Vision benefits from the first month

401k plan enrollment

Virtual fitness classes

Robust PTO offerings

Employee discounts with major providers

Job summary

Corpay is seeking a Product Support Specialist in Montreal to provide top-notch customer service and support for its applications in a hybrid environment. Ideal candidates will possess a high school diploma, bilingual abilities, and strong analytical skills. Responsibilities include resolving customer issues, utilizing SQL for configurations, and building client relationships. Join our dynamic team and thrive in a supportive workplace.

Qualifications

1+ years of customer service experience required.
Financial/banking/payments industry experience preferred.
IT proficiency to quickly learn new systems.

Responsibilities

Act as the first point of contact for client issues and resolve support requests.
Analyze customer's support requests and suggest solutions.
Utilize SQL to run scripts for client configuration.

Skills

Customer Service

Analytical Skills

Problem-Solving

Bilingual (French, English)

Education

High School Diploma or GED

Tools

SQL

Excel

Job description

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This range is provided by Corpay. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $55,000.00/yr

What We Need

Corpay is currently looking to hire a Product Support Specialist within our Corpay division. This position falls under our Corpay Cross Border line of business and is located in, Montreal, Canada. In this role, you will be at the forefront of LINK Support and will provide a solutions-oriented service while building strong client relationships.

You will report directly to the Manager of Link Support and regularly collaborate with team(s) and department(s).

How We Work

As a Product Support Specialist, you will be expected to work in a Hybrid environment. Corpay will set you up for success by providing:

Assigned workspace in Montreal, Canada office
Company-issued equipment [+ remote access]
Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

Being knowledgeable with Corpay’s customer-facing applications to utilize your expertise as the first point of contact for client issues.
Resolving product or service problems by analyzing a customer's support request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Utilizing the required tools to diagnose, replicate, and resolve a client’s application issue. This includes supporting Corpay’s File Upload and REST API product offerings.
Recommending potential products or services to management by collecting customer information and analyzing customer needs.
Identifying and assessing customers’ needs to achieve satisfaction.
Building sustainable relationships of trust through open and interactive communication.
Providing accurate, valid, and complete information by using the right supporting methods/tools.
Utilizing SQL to run scripts for client configuration.
Following communication procedures, guidelines, and policies.
Suggesting solutions and workarounds to help solve customer problems.

Qualifications & Skills

High School Diploma or GED
1+ years of customer service experience
Financial/banking/payments industry experience
Bilingual (French, English)
IT proficiency with the ability to quickly learn new systems
Evidence of strong analytical and problem-solving skills
SQL, Excel, Data Management experience is a plus

Benefits & Perks

Medical, Dental & Vision benefits are available the 1 st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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