Product Support Manager

Toromont Cat; Northwestern Ontario; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading equipment dealer is looking for a Product Support Manager to oversee the parts and service operations while ensuring safety and profitability. This role involves leadership, strong technical skills, and a customer-focused approach. The position comes with training opportunities and flexible work schedules, promoting both personal and corporate success.

Benefits

Opportunities for continuous learning

Competitive total rewards including wages, benefits, and premiums

Flexible work schedules

Qualifications

• 3-5 years experience in a supervisory/managerial position.
• Strong technical aptitude and knowledge of mining and construction industry.

Responsibilities

• Manage all branch parts and service objectives and ensure they are met.
• Lead, inspire, and coach employees to achieve personal and corporate objectives.
• Review and monitor operational expenses and financial reports.

Skills

Technical aptitude

Customer focus

Leadership

Education

Post-secondary education

Job description

The Product Support Manager is responsible for the integrity, growth, and profitability of the branch by maintaining and supporting company objectives through the effective management and growth of the parts and service operations.

As a Product Support Manager, YOU will experience :

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously learn, grow, and develop with our Toromont team through our internal training programs geared for your success
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will :

• Model the way for safe, environmentally sound, and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs, and initiatives
• Manage all branch parts and service objectives and ensure they are met
• Provide administrative and policy guidance to direct reports on Toromont and Caterpillar policies
• Lead a high level of customer focus and maintain trusted relationships
• Review and monitor operational expenses and financial reports
• Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
• Develop, implement, and manage improvements in all aspects of product support
• Lead, inspire, and coach employees to achieve personal and corporate objectives
• Actively pursue business in the territory to support equipment, parts, and service
• Collaborate and work closely with Sales Teams
• Collaborate with, develop, and coach Planning Team
• Work with a sense of urgency and foster a team environment to encourage growth
• Liaise with the Heavy Equipment group on both sales and service issues

Must-haves for this role :

• Minimum post-secondary education
• 3-5 years experience in a supervisory/managerial position
• Strong technical aptitude and knowledge of the mining and construction industry

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology, and an outstanding customer experience. Through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!