Product Specialist, Personal Banking

Bank of China (Canada); Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Markham is seeking a Product Specialist for GIC & Cross-Border Personal Banking. This role focuses on product development and client experience enhancement in retail banking. Ideal candidates have a bachelor's degree, retail banking experience, and bilingual skills in English and Mandarin. Join a diverse team committed to inclusivity in a fast-paced banking environment.

Qualifications

• 2 years of retail banking experience, preferably in investment or deposit products.
• Solid knowledge of GIC products and client needs.
• High attention to detail with a customer-first attitude.

Responsibilities

• Lead the development and lifecycle management of GIC products.
• Analyze market insights and client feedback for product improvements.
• Deliver training programs to internal teams.

Skills

Retail banking experience

Investment products knowledge

Analytical skills

Bilingual in English and Mandarin

Problem-solving skills

Education

Bachelor’s degree in Business, Finance, or related field

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Bank of China (Canada)

Job Details

Job Title: Product Specialist – GIC & Cross-Border Personal Banking

Location: Markham, Ontario

Job Type: Full-time

Overview

Bank of China (Canada) is seeking a dynamic Product Specialist to champion the growth and optimization of our GIC offerings within the personal banking segment. This role is instrumental in elevating the client experience, enhancing product performance, and driving innovation in cross-border banking solutions. The ideal candidate is a strategic thinker with hands-on experience in retail banking and a strong understanding of investment products.

Responsibilities

• Lead the development, enhancement, and lifecycle management of GIC products tailored to personal banking clients
• Leverage market insights and client feedback to identify product improvement opportunities
• Conduct performance analysis and segmentation to optimize product penetration and profitability
• Maintain and update product documentation, policies, agreements, and fee disclosures to ensure compliance and clarity
• Champion risk self-assessments and ensure controls align with regulatory expectations
• Act as a key liaison for resolving GIC-related inquiries across branches and call centres
• Deliver training programs to internal teams to strengthen product knowledge and sales effectiveness
• Collaborate with BOC domestic branches and BOCHK to advance cross-border GIC product offerings

Qualifications

• Bachelor’s degree or above in Business, Finance, or a related field
• Minimum 2 years of retail banking experience, preferably with a focus on investment or deposit products
• Solid knowledge of GIC products, operations, and client needs
• Strong analytical and product management skills
• Bilingual proficiency in English and Mandarin preferred due to frequent coordination with overseas branches
• High attention to detail, problem-solving mindset, and a customer-first attitude

Bank of China (Canada) is committed to fostering an inclusive, equitable, and accessible workplace. We welcome candidates from diverse backgrounds. Only applicants selected for interviews will be contacted.

Accommodation: If you require accommodation during any part of the recruitment process, please contact our HR team — we are happy to support your needs.

Additional details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance
• Industries: Banking