Product Manager, Personal Banking

Bank of China (Canada); Markham; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Markham is seeking a dynamic Product Manager for Personal Banking. The ideal candidate will lead product development, enhance client experience, and drive innovation in cross-border banking solutions. A Bachelor's degree and 2 years of experience in retail banking are required, along with strong analytical skills and fluency in English and Mandarin.

Qualifications

• Minimum 2 years of retail banking experience, preferably in investment or deposit products.
• Solid knowledge of Personal Banking products and operations.
• High attention to detail, problem-solving mindset, and customer-first attitude.

Responsibilities

• Lead development, enhancement, and lifecycle management of personal banking products.
• Leverage market insights and client feedback to identify product improvement opportunities.
• Conduct performance analysis to optimize product penetration and profitability.

Skills

Retail banking experience

Analytical skills

Product management

Bilingual proficiency in English and Mandarin

Education

Bachelor’s degree in Business, Finance, or related field

Job description

Job Title

Product Manager, Personal Banking

Location

Markham, Ontario

Job Summary

Bank of China (Canada) is seeking a dynamic Product Manager, Personal Banking to champion the growth and optimization of our Personal Banking offerings. This role is instrumental in elevating the client experience, enhancing product performance, and driving innovation in cross-border banking solutions. The ideal candidate is a strategic thinker with hands‑on experience in retail banking and a strong understanding of investment products.

Responsibilities

• Lead the development, enhancement, and lifecycle management of personal banking products tailored to personal banking clients
• Leverage market insights and client feedback to identify product improvement opportunities
• Conduct performance analysis and segmentation to optimize product penetration and profitability
• Maintain and update product documentation, policies, agreements, and fee disclosures to ensure compliance and clarity
• Champion risk self‑assessments and ensure controls align with regulatory expectations
• Act as a key liaison for resolving inquiries across branches and call centres
• Deliver training programs to internal teams to strengthen product knowledge and sales effectiveness
• Collaborate with BOC domestic branches and BOCHK to advance cross‑border GIC product offerings

Qualifications

• Bachelor’s degree or above in Business, Finance, or a related field
• Minimum 2 years of retail banking experience, preferably with a focus on investment or deposit products
• Solid knowledge of Personal Banking products, operations, and client needs
• Strong analytical and product management skills
• Bilingual proficiency in English and Mandarin preferred due to frequent coordination with overseas branches
• High attention to detail, problem‑solving mindset, and a customer‑first attitude

Accommodations

Accommodation: If you require accommodation during any part of the recruitment process, please contact our HR team — we are happy to support your needs.

EEO Statement

Bank of China (Canada) is committed to fostering an inclusive, equitable, and accessible workplace. We welcome candidates from diverse backgrounds. Only applicants selected for interviews will be contacted.