Product Specialist (Customer Products)

Quickplay; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a motivated Product Specialist to engage with customers and drive their roadmap. This role involves conducting discovery sessions, translating product strategies into detailed requirements, and collaborating with cross-functional teams to ensure product success. If you're passionate about OTT video technologies and thrive in a fast-paced environment, this opportunity is perfect for you. Join a supportive culture that values transparency and collaboration, and contribute to impactful projects in the entertainment industry.

Qualifications

• 5-8 years of experience in a similar role focused on OTT video technologies.
• Proficient in Agile methodologies and SDLC processes.

Responsibilities

• Conduct discovery sessions to gather customer requirements.
• Translate product strategy into detailed requirements for engineering teams.

Skills

Agile methodologies

SDLC processes

Communication skills

Project management

Customer engagement

Job description

Join to apply for the Product Specialist (Customer Products) role at Quickplay

About us:

At Quickplay, we believe in transparency, fairness, and collaboration while working on challenging OTT video use cases at scale and with resilience. If you seek to be part of a high-performing, learning-oriented, and supportive culture, this is the right place. Reporting to the Director of Customer Products, we are looking for a motivated Product Specialist to engage with customers and drive their roadmap.

About the Role:

Key Responsibilities

• Conduct Discovery sessions to gather customer requirements via workshops, questionnaires, storyboards, use cases, scenarios, and other methods.
• Translate product strategy into detailed requirements for prototypes and final products for engineering teams.
• Collaborate with customers, engineering, product, and sales teams on product development and releases to ensure success.
• Document and prioritize requirements with stakeholders and project teams.
• Analyze existing requirements-gathering processes and develop strategies for improvement.
• Incorporate customer feedback and performance insights into roadmaps.
• Create and maintain a product backlog aligned with the product vision, re-prioritizing user stories for maximum value.
• Oversee user story design, development, and completion, accepting or rejecting stories based on the Definition of Done and Acceptance Criteria.

Key Qualifications:

• Demonstrates a mindset of impact, curiosity, supportiveness, and willingness to speak up.
• 5-8 years of experience in a similar role, with a focus on OTT video technologies.
• Proficient in Agile methodologies and SDLC processes.
• Ability to manage multiple projects in a fast-paced environment.
• Strong understanding of technology opportunities and challenges.
• Excellent communication skills and the ability to work cross-functionally.
• High emotional intelligence and a collaborative attitude.

Preferred Skills:

• Flexible, easy-going, and capable of working across time zones.
• Strong documentation and leadership skills in discovery and design sessions.
• Self-starter with comfort working with ambiguity.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Entertainment