Product Portfolio Manager – Group Benefits Administration (Remote)

lifeworks; Toronto; Hybrid; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Total rewards package

3+ weeks vacation

Flexible work options (in-office/virt+

Matched pension

Career growth & learning

Community involvement

Job summary

TELUS Health is seeking a seasoned Product Portfolio Manager to steer the Group Benefits Administration portfolio across North America. You will set the vision, guide investments, and partner with senior leaders in Product, Engineering, Architecture, Operations, Sales, and Delivery.

You will lead modernization initiatives, manage large migrations, and align roadmaps with market opportunities while navigating regulatory and competitive pressures. This is a senior enterprise role with broad impact.

Qualifications

• 10+ years in Product Management or Portfolio Management roles
• Deep expertise in Group Benefits Administration, especially US market
• Proven track record leading multi-product portfolios at enterprise scale
• Experience with modernization and large-scale migrations, legacy platforms
• Strong executive communication and influence in matrix organizations
• Ability to prioritize and justify trade-offs to senior stakeholders

Responsibilities

• Define and sustain a unified portfolio vision addressing regulatory and market needs across Canada and the US
• Develop multi-year roadmaps balancing innovation, commitments, modernization and compliance
• Drive platform alignment, modernization, and governance across products
• Lead cross-functional stakeholders and enable informed strategic decision-making
• Oversee risk, data integrity, delivery risks, and portfolio health metrics

Skills

Product Management

Portfolio Management

Platform Leadership

Group Benefits Administration

US Market Compliance

Executive Communication

Strategic Prioritization

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

Imagine shaping the future of retirement and benefits for millions of people across North America—and actually seeing your vision come to life.

At TELUS Health, we're modernizing Group Benefits Administration. We're not just updating technology; we're fundamentally rethinking how employers deliver benefits that truly matter to their workforce. From the latest compliance challenges to evolving U.S. market demands, we're building solutions that set the standard across the continent.

As Product Portfolio Manager, you'll own the strategic direction of our entire Group Benefits Administration portfolio—setting the vision, steering investment decisions, and partnering with senior leaders across Product, Engineering, Architecture, Operations, Sales, and Delivery. You'll work across a complex, matrixed organization where your judgment directly influences which modernization initiatives move forward, where we take calculated risks, and how we stay ahead of regulatory and competitive pressures.

This is a senior role for someone who thrives at enterprise scale and wants to leave a lasting impact on how benefits are delivered across North America.

What you'll do

Portfolio Vision & Strategy

• Define and maintain a unified portfolio vision that addresses the unique regulatory, compliance, and market needs across Canada and especially the U.S. Group Benefits landscape
• Develop multi-year roadmaps that balance innovation, client commitments, modernization investments, and regulatory requirements
• Make tough prioritization calls—deciding where to invest, what to standardize, and how to reduce platform fragmentation without losing market competitiveness
• Work collaboratively with Product Managers and Architects to translate strategy into executable plans

Platform Alignment & Modernization

• Partner closely with Engineering and Architecture leaders to ensure your portfolio strategy drives real, scalable platform improvements
• Oversee large-scale client migrations and platform modernization initiatives—defining readiness gates, success metrics, and governance checkpoints
• Drive consistency across products to reduce complexity while managing both short-term client needs and long-term platform health

Stakeholder Leadership

• Serve as the senior product leader for cross-functional stakeholders—communicating complex portfolio topics to executives and enabling informed, strategic decision-making
• Support channel and carrier partnerships by aligning product roadmaps with market opportunities and partner enablement needs
• Position our solutions in the market, translating portfolio strategy into compelling client and partner narratives

Governance, Risk & Compliance

• Ensure portfolio strategies align with evolving North American regulatory, legislative, privacy, and security requirements
• Proactively identify and manage portfolio-level risks—scalability challenges, data integrity, support models, and delivery risks
• Monitor and communicate portfolio health metrics, including platform stability, modernization progress, and delivery risk

A typical week You'll likely spend time in stakeholder alignment meetings (working across distributed product, technology, and delivery teams), digging into business cases for major modernization investments, collaborating with your Architecture partner on target-state platform direction, and communicating trade-offs and priorities to senior leadership. You'll also work hands-on with product managers to review emerging roadmap items and with partners to understand market pressures and opportunities.

What you bring

Must-haves

• 10+ years in Product Management, Product Portfolio Management, or Platform Leadership roles, ideally in enterprise, complex environments
• Deep expertise in Group Benefits Administration, with particular strength and knowledge of the U.S. market, legislation, and compliance landscape
• Proven track record leading multi-product portfolios with the ability to think and operate at enterprise scale
• Experience overseeing modernization and large-scale migration programs, including managing legacy platforms, multi-tenant complexity, and change at scale
• Strong executive-level communication skills and proven ability to influence across matrixed organizations with distributed ownership models
• Sound judgment in prioritization and trade-off decisions—you're comfortable making tough calls and explaining the "why" to senior stakeholders
• Working knowledge of North American regulatory and compliance environments, with demonstrated expertise in U.S. Group Benefits market requirements

Nice-to-haves

• Experience supporting channel and carrier partnerships (partner enablement, alignment of capabilities to market opportunities)
• Background working closely with Architecture or Technology leadership on platform strategy
• Experience defining governance models and operating frameworks across product portfolios
• Familiarity with employer, carrier, and partner ecosystems across both public and private sector markets

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type: This is for a current vacancy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.