Product Owner, Retail Systems

Canada Goose; Toronto; On-site; CAD 86,000 - 121,000; Full time

Job summary

Canada Goose is seeking a Product Owner for Retail Systems to own the Shopify POS product across the retail fleet. You’ll translate store needs into a clear backlog, lead releases and ensure POS integrates with the connected retail stack to improve customer experience and profitability.

You will collaborate with the Retail Operations team and technology partners, drive sprint delivery in an agile pod, and own UAT, test scripts and sign-offs before production releases.

Qualifications

• Minimum 3 years as Product Owner (or equivalent) on Shopify POS
• Minimum 5 years of experience in apparel or retail
• Experience with Agile methodologies including backlog management, story writing and sprint execution
• Proven ability to deliver technology-driven solutions for store operations, customer experience and sales

Responsibilities

• Own and maintain the Shopify POS backlog across the retail fleet with leadership from Retail Ops and tech team.
• Prioritize backlog write user stories and acceptance criteria based on store impact and value.
• Participate in Retail Pod agile ceremonies and ensure sprint value is delivered.
• Serve as PM expert for Shopify POS and connected retail stack, guiding priorities.
• Lead release management: assess platform releases, plan adoption, communicate changes to stores.
• Own UAT for POS releases and enhancements with test scripts and sign-off.
• Define and monitor product health metrics like checkout speed and uptime.
• Collaborate with other business lines to integrate tech solutions for the in-store journey.
• Maintain SOPs and training materials for Shopify POS and related systems.

Skills

Backlog ownership

Prioritization & story definition

Agile pod delivery

Subject matter expertise

Release management

UAT ownership

Incident escalation

Performance monitoring

Cross‑functional collaboration

Documentation & enablement

Tools

Shopify POS

Job description

Location: Toronto Address: 100 Queens Quay East Toronto, Ontario M5E 1V3 Canada Job Title: Product Owner, Retail Systems

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

Under the direction of the Director, Retail Operations, the Product Owner, Retail Systems owns the Shopify POS product within the agile Retail Pod. The role sets priorities for point of sale, translates store and cross-functional needs into a clear and defensible backlog, leads the testing and rollout of every release, and acts as the connection point between store teams and internal technology partners — so that the systems our stores depend on enhance the customer experience, maximize efficiency and drive profitability.

What You'll Do

• Backlog Ownership: Own and maintain the product backlog for Shopify POS across the retail fleet, in partnership with the Director, Retail Operations and the Retail Systems technology team.
• Prioritization & Story Definition: Act as the decision‑maker on Shopify POS backlog priority: write user stories and acceptance criteria, and rank work by store impact, commercial value and delivery effort.
• Agile Pod Delivery: Participate as the Product Owner in the Retail Pod's agile ceremonies — backlog refinement, sprint planning, daily stand-up, review and retrospective — partnering with the Scrum Master and development team to ensure each sprint delivers defined, accepted value.
• Subject Matter Expertise: Serve as the subject matter expert for Shopify POS and the connected retail stack, and provide guidance on priorities within the Retail Pod.
• Release Management: Lead release management for Shopify POS: assess Shopify platform release, plan the adoption of new versions and features, and communicate change to stores well ahead of deployment.
• UAT Ownership: Own UAT for POS releases and enhancements — defining test scripts, coordinating store and cross‑functional testers, and holding sign‑off before anything reaches production.
• Incident Escalation: Own the escalation path for POS incidents, partnering with IT support to resolve them, and feed recurring themes back into the backlog rather than treating them as one‑off fixes.
• Performance Monitoring: Define and monitor product health measures such as transaction speed, checkout error rates, uptime and feature adoption, and report on them to Retail Operations leadership.
• Cross‑Functional Collaboration: Work closely with other business lines, pods and stakeholders to negotiate priorities and integrate technology solutions that enhance the in‑store consumer journey.
• Documentation & Enablement: Maintain all standard operating procedures and training materials for Shopify POS and other retail systems, and support technology projects as they relate to Retail as needed.

Let’s Talk About You

• Minimum 3 years of hands‑on experience as a Product Owner (or equivalent) on Shopify POS, including direct ownership of a POS backlog, Shopify release adoption, and app/integration ecosystem decisions.
• Minimum 5 years of experience in the apparel or retail industry.
• Demonstrated experience in Agile methodologies as a Product Owner within a scrum/pod delivery model, including backlog management, story writing and acceptance, and sprint execution.
• Proven track record of delivering technology‑driven solutions that improve store operations, customer experience and sales outcomes.
• Proven ability to analyze, evaluate and make recommendations on strategic questions.
• Strong understanding of retail store operations and the connected retail stack (POS, payments, inventory, omni‑channel fulfillment) in a luxury or premium retail context.
• Shopify certification (e.g., Shopify Foundations / Shopify Plus) — preferred.
• Agile or Scrum certification (CSPO, PSPO or equivalent) — preferred.
• Relevant certifications in Retail Operations or Project Management — an asset.
• Can understand 'the big picture' and exercise good business judgement.
• Strong organizational, planning and priority‑setting skills; attention to detail.
• Ability to manage multiple initiatives concurrently and multitask effectively.
• Ability to work in a fast‑paced environment with multiple, changing priorities and tight deadlines.
• Able to partner with other functions and business leaders on complex problems and business issues.
• Able to influence and inspire others to action — peers, store teams and technology partners — without direct authority.
• Strong understanding of the retail and apparel industry; stays up to date on industry events and holds a perspective on major issues.
• Willingness to continuously learn and stay current with Shopify and retail technology.

What’s in it For You

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Salary Range: $86,000.00 - $121,000.00 / year

About the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

Vacancy status: This posting represents an active vacancy for which we are currently hiring.

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

At Canada Goose, you'll find purpose in keeping the planet cold and the people on it warm. As part of our team, you'll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact—all while experiencing that unique ‘Canadian Warmth’ that defines our culture.

Canada Goose isn't like anything else. We’ve built something great, something special – an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.