Product Owner - IDD Crew

Socket.dev; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Air Canada in Toronto is seeking a Product Owner to represent business needs and ensure delivery of pay, crew scheduling, tracking and planning solutions. You will own the backlog, collaborate with operations and delivery teams, and translate requirements into clear user stories.

This role demands domain expertise, data validation skills with Excel and SQL, and a disciplined approach to quality assurance to deliver high-value outcomes for the business.

Qualifications

• Proven experience translating business needs into actionable user stories.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication; bilingual preferred.

Responsibilities

• Own and manage backlogs for Crew Ops MOD-related capabilities.
• Validate pay data across source and target systems; ensure accuracy.
• Lead data reconciliation between legacy and replacement apps.
• Develop SQL queries to validate business rules and data integrity.
• Validate interfaces, data conversions and system integrations.
• Collaborate with operations, stakeholders, and delivery teams.
• Support testing strategies including functional and UAT.
• Provide feedback on usability, accuracy, and documentation.

Skills

Data analysis

Stakeholder communication

Decision making under pressure

Requirements elicitation

Tools

Microsoft Excel

SQL

EmpCenter

RainMaker

Jeppesen

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Working under the direction of the FOPs Manager, Digital Product, the Product Owner is responsible for representing business needs and ensuring delivery of solutions that support pay processes, crew scheduling, tracking, and planning.

This role combines strong operational expertise with product ownership accountability. The Product Owner ensures that delivered capabilities align with business priorities, contractual obligations, and regulatory requirements, while delivering measurable value to the organization.

This role is suited for a person who brings both deep domain expertise and the ability to lead product decisions. The Product Owner plays a critical role in ensuring practical, reliable, and high-value solutions that meet the needs of the business and its stakeholders.

Responsibilities:

Product Ownership & Prioritization

• Own and manage the product backlog for Crew OpsMOD-related capabilities
• Perform detailed data validation and reconciliation activities to ensure accuracy and integrity of pay data from across source and target systems of crew scheduling, tracking and planning
• Lead file comparison and data verification exercises between legacy and replacement applications to identify discrepancies, gaps, and processing issues
• Analyze datasets using Microsoft Excel, including advanced formulas, pivot tables, lookups, and data comparison techniques to support validation and decision making
• Develop and execute SQL queries to validate business rules, investigate data anomalies, and support testing and operational analysis
• Validate inbound and outbound interfaces, data conversions, and system integrations to ensure accurate information flow between applications
• Act as the primary liaison between operations, business stakeholders, and delivery teams
• Engage stakeholders across Crew Pay, Crew Scheduling, Tracking and Planning
• Balance competing priorities to ensure timelines are met
• Translate business needs into clear, actionable requirements and user stories
• Define acceptance criteria and ensure solutions meet business expectations

Validation & Quality Assurance

• Support testing strategy including functional, regression, and user acceptance testing (UAT)
• Validate that delivered solutions meet business requirements and operational realities
• Provide structured feedback to ensure usability, accuracy, and completeness
• Review and validate user guides, training materials, and system documentation
• Ensure content accurately reflects business processes and system

• Significant experience in crew related departments: Pay, Scheduling, Planning environments (typically 3+ years preferred)
• Advanced proficiency in Microsoft Excel, including complex formulas, PivotTables, Power Query, and large-scale data analysis
• Working knowledge of SQL and database query tools for data validation, investigation, and reporting
• Ability to translate business needs into clear, structured requirements
• Strong analytical and problem-solving skills
• Familiarity with crew systems (e.g., EmpCenter, RainMaker, Netline, Jeppesen, PBS or equivalent) is an asset
• Ability to make decisions and manage competing priorities under pressure
• Excellent written and verbal communication skills
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Key Competencies

• Product ownership mindset with accountability for outcomes
• Strong collaboration and teamwork across business and technology teams
• Sound judgment and decision-making
• High attention to detail with a focus on quality and accuracy

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.