Product Owner I

TD; Old Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Financial Crimes Response Product Owner I to drive product development and enhance customer-focused solutions. In this pivotal role, you will oversee the delivery of product increments, ensuring alignment with organizational goals while fostering a collaborative and Agile work environment. Your expertise will guide cross-functional teams in addressing complex challenges and optimizing business operations, making a significant impact on fraud response initiatives. Join a forward-thinking team committed to innovation and excellence in the financial sector, where your contributions will shape the future of banking and customer experience.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Banking benefits and discounts

Career development programs

Reward and recognition programs

Qualifications

• 7+ years relevant business experience required.
• 3-5 years as a Product Owner or in Agile delivery.
• Experience in Fraud Management and Case Management preferred.

Responsibilities

• Lead product development and manage delivery blockers.
• Maximize value and improve delivery processes.
• Communicate effectively with stakeholders and team members.

Skills

Agile/Scrum methodologies

Product Management

Stakeholder Management

Analytical Thinking

Fraud Management

Case Management

Jira

Confluence

Education

Undergraduate degree

Product certificate

Certified Scrum Product Owner (CSPO)

Tools

Jira

Confluence

JTMF

Job description

time left to apply End Date: January 10, 2025 (16 days left to apply)

job requisition id R_1363853

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Enterprise Enabling Functions

Pay Details: TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Financial Crimes Response Product Owner I is responsible to ensure relative development teams (pod) are creating value for our stakeholders across the organization through the delivery of customer-focused product increments. This entails aligning with other Financial Crimes Response Engineering and Product teams and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, and continuously assessing customer feedback.

The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration, and engagement.

Lead and oversee the end-to-end delivery of requirements throughout the lifecycle of large scale/complex projects or programs requiring a cohesive approach to broad business solutions with full traceability to realize project benefits. Provides advisory/leadership direction and guidance to assigned Business Analyst resources at all levels, stakeholders and executives of the projects and/or program across multiple Lines of Businesses (LoBs).

Department Overview

Financial Crimes Response - Case Management Product team

Leverage industry leading technologies to enable various Line of businesses to respond to fraud and financial crime events.

Enable Case Management tools and capabilities to optimize and improve business operational efficiency, reduce loss and risk exposure and improve colleague and customer experience.

Key Responsibilities:

• Act as a business lead and functional business specialist; provides input and executes on strategies, roadmaps, forecasts and manages relationships with technology, business consumers.
• Key subject matter expert professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas.
• Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices.
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations.
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services.
• Leads and integrates cross-function understanding within their own field of specialty, and/or projects with significant resource requirements, risk and/or complexity.
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions.
• Uses sophisticated analytical thought to exercise judgment and identify solutions.
• Impacts the achievement of sub-function or business line objectives within the area they are accountable for.
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders.
• Works autonomously as the lead and guide others within area of expertise.

Experience and/or Education:

• Undergraduate degree and/or product certificate.
• 7+ years relevant business experience.
• 3-5 years Product Owner or Agile related delivery experience.
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset, preferred.
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset.
• Fraud Management, GSI, AML or Insider Risk Management experience.
• Case Management experience.
• Jira, JTMF and Confluence experience.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development:
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Our Values:
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

Our Commitment to Diversity, Equity, and Inclusion:
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

Helping to Make an Impact in Communities – TD Ready Commitment:
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.