Growth Marketing Manager Remote - Ontario, Canada

Twilio; Ontario; Remote; CAD 81,000 - 102,000; Full time

Job summary

Twilio is seeking a Growth Marketing Manager to drive revenue through innovative campaigns in a remote-first environment. The role involves collaboration across teams to optimize customer experience and product adoption through data-driven insights. If you have a proven track record in growth marketing within a SaaS context, this opportunity offers a chance to make an impactful contribution.

Benefits

Competitive Pay

Generous Time Off

Ample Parental Leave

Healthcare

Retirement Savings Program

Qualifications

• 5+ years in growth marketing focused on SaaS.
• Experience with marketing automation tools.
• Ability to analyze data and surface insights.

Responsibilities

• Lead optimal cross-sell and upsell marketing programs.
• Execute omnichannel campaigns including email and SMS.
• Design experiments to improve campaign effectiveness.

Skills

Program Management

Growth Marketing

Cross-Sell and Upsell

Data Analysis

Communication

Tools

Marketing Automation

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Growth Marketing Manager.

About the job

This position is needed to drive revenue growth through data-led cross-sell and upsell campaigns. You’ll work with Marketing, Ops, and Analytics teams to execute and optimize programs across email, SMS, in-app, and other channels. This role uses customer insights to inform lifecycle transitions, run experiments, and create a seamless experience that fuels product adoption and revenue growth.

Responsibilities

In this role, you’ll:

• Lead and optimize cross-sell and upsell marketing programs that drive account expansion.
• Coordinate and execute omnichannel campaigns, including email, website, Twilio console, SMS, and in-app channels.
• Identify and activate high-impact moments in the customer lifecycle to surface relevant upsell opportunities.
• Design and run experiments to test messaging, timing, and channel effectiveness for expansion campaigns.
• Collaborate with Analytics to build data-driven programs using Twilio Segment and other tools.
• Continuously analyze performance and use insights to refine strategies and maximize expansion outcomes.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years in growth marketing, with a focus on cross-sell, upsell, and program management in a SaaS environment.
• Comfortable using AI for execution across the campaign production process.
• Hands-on experience with Marketing Automation tools is essential; familiarity with Twilio Segment or reverse ETL platforms is a plus.
• Proven ability to design and execute omnichannel campaigns triggered by customer behavior and data signals.
• Deep understanding of the customer lifecycle and how to surface relevant expansion opportunities.
• Ability to independently analyze data, surface insights, and identify actions.
• Skilled in managing complex, multi-team projects with precision and clarity.
• Excellent communicator and collaborator across cross-functional teams.
• Prior experience in Growth marketing and lifecycle functions in a SaaS setup (preferably with B2C orientation) will be given preference
• Technical background with ability to self-serve analytics, understand KPIs and experiment reports
• Past experience with Sendgrid or a similar subscription-based platform is a good qualification.

Location

This role will be remotebased in Alberta, British Columbia, or Ontario, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia: $81,000 - $101,200 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions .

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile URL

Are you legally authorized to work in Canada? * Select...

What is the source of your right to work where this role is listed? * Select...

How did you hear about Twilio? *

LinkedIn

Twitter

Indeed

Conference or Event

Other

Please click all that apply

By clicking the "Acknowledge" button, you acknowledge that Twilio processes data in accordance with the Twilio Applicant Privacy Policy. *

International - Self-Identification of Demographic Information

Twilio invites you to self-identify certain personal demographic information to help continue our mission to foster inclusivity in our workplace. Completing this survey is voluntary, but we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment activities. Responding is completely optional and voluntary and will not be used for the purposes of any employment decision. Any information you provide is confidential and is not accessible by recruiters, hiring managers or the interview team at any time. This data is collected, stored and otherwise processed in accordance with legal requirements.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender * Select...

By checking this box, I consent to Twilio collecting, storing, and processing my responses to the demographic data surveys above. *