Product Manager, Adoption & Enablement (Internal Posting)

Dalhousie University; Halifax; Hybrid; CAD 83,000 - 111,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health & dental plans

Pension plan

Health spending account

Employee assistance program

Tuition assistance

Job summary

Dalhousie University in Halifax is seeking a Product Manager, Adoption & Enablement to lead training, change management, and user engagement for enterprise platforms. You will drive adoption across M365, Atlassian, and related tools, collaborating with Product Managers and IT to maximize platform value and user satisfaction.

The role emphasizes building scalable training resources, measuring adoption outcomes, and leading a team to deliver strategic enablement initiatives in a hybrid work

Qualifications

• Seven or more years of relevant experience in enterprise IT, digital platforms, or technology-enabled transformation environments.
• Experience designing and delivering technology adoption, training, or change management programs at institutional or organizational scale.
• Experience developing and maintaining training, documentation, or knowledge management resources for diverse, non-technical audiences.
• Experience supervising or leading adoption, enablement, or training professionals, or similar roles.
• Experience building or facilitating stakeholder engagement, user communities, or structured change initiatives across a complex, multi-audience environment.
• Excellent communication (verbal and written) skills, with demonstrated ability to engage and influence stakeholders at all levels across a complex institution.

Responsibilities

• Provide strategic leadership for the Adoption & Enablement portfolio, aligning training, change management, and user engagement with institutional priorities.
• Lead and develop a team delivering training, documentation, change management, and adoption services.
• Partner with Product Managers to drive platform adoption, major rollouts, and upgrades.
• Champion communities of practice across M365, Atlassian, Web, Reporting, AI, and other enterprise platforms.
• Deliver and continuously improve training, documentation, and self-service resources to support user success.
• Establish and monitor adoption metrics to measure outcomes, improve services, and inform platform decisions.

Skills

Communication (verbal & written)

Stakeholder engagement

Leadership / people management

Training development

Change management

Education

Undergraduate degree

Tools

Atlassian tools and M365

Job description

Product Manager, Adoption & Enablement (Internal Posting)

Position Title Product Manager, Adoption & Enablement (Internal Posting)

Research Project

Department/Unit

Department/Unit Digital Solutions

Location

Posting Number

Posting Number S215-26

Employee Group

Employee Group DPMG

Position Type

Position Type Regular, On-Going

Duration of Contract (if applicable)

Employment Type

Employment Type Full Time

Full-time Equivalency (FTE)

Full-time Equivalency (FTE) 1.0

Salary $82,887 - $111,181 per annum, 35 hours per week

Classification

Classification ADM-07

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Digital Solutions within Information Technology Services ( ITS ) enables and supports enterprise digital platforms that advance Dalhousie University’s academic, research, and administrative priorities. Reporting to the Director, Digital Solutions, the Product Manager, Adoption & Enablement leads the adoption and effective use of enterprise platforms through training, change management, and user engagement initiatives that maximize platform value and user experience.

Key Responsibilities

• Provide strategic leadership for the Adoption & Enablement portfolio, aligning training, change management, and user engagement with institutional priorities.


• Lead and develop a team delivering training, documentation, change management, and adoption services.


• Partner with Product Managers to drive platform adoption, major rollouts, and upgrades.


• Champion communities of practice across M365, Atlassian, Web, Reporting, Artificial Intelligence (AI), and other enterprise platforms.


• Deliver and continuously improve training, documentation, and self-service resources to support user success.


• Establish and monitor adoption metrics to measure outcomes, improve services, and inform platform decisions.

Note

The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work from within Nova Scotia) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications

• Undergraduate degree with seven or more years’ relevant experience in enterprise IT, digital platforms, or technology-enabled transformation environments (or equivalent combination of training and experience).


• Demonstrated experience designing and delivering technology adoption, training, or change management programs at institutional or organizational scale.


• Experience developing and maintaining training, documentation, or knowledge management resources for diverse, non-technical audiences.


• Experience supervising or leading adoption, enablement, or training professionals, or similar roles.


• Experience building or facilitating stakeholder engagement, user community programs, or structured change initiatives across a complex, multi-audience environment.


• Excellent communication (verbal and written) skills, with demonstrated ability to engage and influence stakeholders at all levels across a complex institution.

Assets

• Hands-on experience with Atlassian and M365, including their AI tools (Rovo,Copilot).


• Experience in higher education or similarly complex multi-stakeholder environments.


• Professional certifications related to training ,change management, instruction, or project management.

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies (https://www.dal.ca/dept/leaders.html), in particular:

• Self-Awareness & Professionalism


• Adaptability


• Knowledge & Thinking Skills


• Communication


• Relationship Building

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications for this position are restricted to current employees of Dalhousie University as described in the Internal Posting Guidelines.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity‑deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity‑deserving groups please review our Employment Equity information. If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here.

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Résumé / Curriculum Vitae (CV)

Optional Documents

• Cover Letter