Product Manager

Healthcare of Ontario Pension Plan; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading pension organization is seeking a Product Manager to enhance service experiences for members. Responsibilities include developing product strategies, managing cross-functional projects, and leveraging digital technologies. The ideal candidate has extensive experience in product development within the pension sector.

Benefits

100% company-paid extended health and dental benefits

Competitive pension plan

Learning and development initiatives

Wellness programs including yoga and nutritional consultations

Qualifications

• 5 - 8 years progressive experience in product development or relevant industry.
• Minimum of 5 years pension business experience.
• 3 years leading multi-disciplinary teams.

Responsibilities

• Lead product strategy development and execution.
• Manage multiple projects ensuring timely completion.
• Build relationships with stakeholders for successful initiative facilitation.

Skills

Project management

Communication

Negotiation

Problem solving

Collaboration

Education

University degree or post-graduate

Job description

high-performance, people-focused culture

our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth

membership in HOOPP’s world class defined benefit pensionplan, which can serve as an important part of your retirement security

competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).

optional post-retirement health and dental benefits subsidized at 50%

yoga classes, meditation workshops, nutritional consultations, and wellness seminars

the opportunity to make a difference and help take care of those who care for us, byproviding a financially secure retirement for Ontario healthcare workers

Job Summary

The Product Manager is responsible for the identification, development, evaluation, and maintenance of new product strategies that enhance the service experience of HOOPP's current members and employers. The individual will be responsible for understanding and managing the evolving needs of the pension business, with the ability to identify emerging risks, raise issues, and find resolutions to deliver the right business outcomes. They have an in-depth understanding of the customer experience and value proposition of HOOPP's service model and can leverage digital capabilities and communications to provide product features and service offerings that are appreciated and valued by our members and employers.

What you will do :

Lead the development and fulfillment of product strategies by creating a vision, go-to-market, and execution road map to support the growth of the digital platform

Leverage digital technologies to enhance internal administration through process automation and redesign of tools to support the service model

Identify new product opportunities and provide input to strategies that span the end-to-end client experience for the target audience; direct their implementation and execution while ensuring the appropriate economic value

Translate product strategies into product initiatives and lead or support multidisciplinary and cross-functional teams in delivering enhancements to product, service, or process design. This includes not only assigning tasks but actively assisting team members in completing those tasks.

Manage the development and implementation of new products and / or enhancements to existing products

Identify, build, and own business requirements from all major stakeholders for specific product features and services, including requirements associated with Target Audience communications, internal training, and support

Manage product and service positioning, ensuring consistency across the product offering and service platform

Manage the portfolio of existing product features, promoting adoption and maintaining competitiveness with features provided by other peer plans

Ensure the successful and timely completion of multiple, simultaneous projects.

Provide project management support including plans, schedules, budgets, and status on specific initiatives, monitor progress against planned objectives

Monitor the marketplace for opportunities, improvements, regulatory and industry-wide developments; collect and analyze information and data regarding trends, internal and external stakeholders to propose product innovations and enhancements

Provide input and direction on vendor negotiations and external consultant arrangements; management of vendor relationships as required to support the product

Build cohesive and compelling presentation material that can be used by senior management to build support and buy-in for operations initiatives; make presentations to various stakeholders and audiences as necessary (client presentations, etc.)

Create and maintain a leadership presence within the division by influencing and championing successful change including new ways of doing business, challenging existing business processes

Develop cross-functional business partnerships and buy-in to facilitate initiatives

Be creative and diligent both in sourcing new ideas and addressing various challenges in their advancement; be innovative, think out of the box, and be a problem solver and solution provider

What you bring :

University degree or post-graduate and / or combination of equivalent training, education and experience is required

5 - 8 years of progressive experience in product development, digital technology, marketing, or other relevant industry experience

Minimum of 5 years of pension business experience, ideally in another part of the pension environment, including banking, insurance or consulting business, preferably within product development

Minimum of 3 years of experience developing comprehensive business cases, strategies, KPIs, and product roadmaps

Proven track record of launching products or defining service experiences for external customers

Ability to develop, articulate and deliver compelling arguments and presentations using different media

Possess a risk and controls mindset in the development of product features and service experience to safeguard member information and balance operational risk and regulatory compliance

Skilled at developing strong, authentic relationships with internal and external partners and stakeholders to collaborate and effectively manage competing priorities

Minimum of 3 years leading multi-disciplinary teams to deliver on projects, with knowledge of defining and tracking success metrics

Proven ability to use critical, rational, and logical thinking

Excellent time-management skills, specifically in project management with an ability to delegate and influence key stakeholders

Proven communication and negotiation skills

Adaptable to change and an ability to remain resilient under pressure

Capable of working in environments where processes can be both structured and ambiguous

Ability to see the big picture but manage details.

Strong knowledge of retirement products and the marketplace

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