Product Experience Testing Lead

Lululemon Athletica; Vancouver; Hybrid; CAD 105,000 - 137,000; Full time

Benefits offered by this job

Annual bonus program

Extended health and dental benefits

Paid time off

Retirement plan matching

Career development

Job summary

lululemon Athletica seeks a Product Experience Testing Lead within the Global Product Experience Testing team to drive wear tests and provide actionable insights for product strategy. You will collaborate with Product Innovation, Raw Materials, Advanced Concepts, and campaigns to ensure rigorous testing standards and meaningful outcomes.

The role requires strong analytical ability, experience in apparel testing, and the ability to lead complex projects across multiple teams.

Qualifications

• Bachelor’s degree in Business, Operations, Marketing, Product Development, Engineering, Textile/Apparel Science, or related field.
• 4+ years of experience in product testing, product development, operations, consumer/product insights, or related field, preferably within apparel or consumer products.
• Strong analytical skills with proficiency in data analysis tools.
• Excellent communication and collaboration skills, ability to mentor and upskill others.
• Experience with Qualtrics is an asset.

Responsibilities

• Generate predictive insights on product ratings to guide future development and inform major launches.
• Gather and present qualitative and quantitative wear test insights.
• Contribute to the execution of complex and innovative wear tests that inform annual product strategy and enterprise brand campaigns.
• Partner with department manager on the development, deployment, and continuous improvement of wear test and wear tester systems.
• Partner with department manager in Wear Test Survey and Report Standardization.

Skills

Analytical skills

Independent work

Communication & collaboration

Mentoring & upskilling

Education

Bachelor’s degree in Business, Operations, Marketing, Product Development, Engineering, Textile/Apparel Science, or related field

Tools

Qualtrics

Job description

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Product Technical Solutions team is within the Product Integrity and Quality function of Supply Chain. We deliver technical solutions to mitigate product and process integrity risks by designing our performance standards, laboratory testing, on-body testing, and providing technical expertise and advisory services.

The Product Experience Testing team defines, governs, and executes on-body product experience testing standards and programs, in-field, for all markets, as informed by global and enterprise strategy. We recommend technical solutions to mitigate product and process integrity risks, while providing on-body testing and advisory services to evaluate the integrity of our products. We ensure our products and processes are meeting internal and external expectations of performance.

core responsibilities

As the Product Experience Testing Lead within the Global Product Experience Testing team, you will be responsible for business critical, complex innovation-driven wear tests, partnering closely with Product Innovation, Raw Materials Innovation, Advanced Concepts, Advanced Accessories, and special projects amongst others. These tests require different approached to validation under real-world conditions. Employing novel testing methods and technologies that foster deeper collaboration with Product and Raw Materials Innovation in search of more precise insights and breakthroughs.

• Generate predictive insights on product ratings to guide future product development and inform major launches. Collaborate directly with product teams, including hands-on evaluation of garments when creating wear test plans and reviewing worn samples, in partnership with the relevant Product Integrity and Commercialization functions.
• Gather and present qualitative and quantitative insights. Analyze wear test results to identify patterns across product categories, and translate findings into actionable recommendations aligned with Voice of Guest feedback to inform product teams and support strategic decision-making.
• Contribute to the execution of complex and innovative wear tests that inform annual product strategy and enterprise brand campaigns. Support multi-season initiatives, core category resets, and high-stakes product bets by providing critical input, coordination, and analysis.
• Partner with department manager on the development, deployment, and continuous improvement of wear test and wear tester systems. Collaborate to ensure seamless integration between front-end user interfaces and back-end databases, working closely with technical and product teams to maintain functionality, optimize processes, and enhance user experience.
• Partner with department manager in Wear Test Survey and Report Standardization. Design and maintain a standardized database of wear test surveys that satisfy the design intent of the product being tested. Ensure test surveys and formats are relevant to the tests that are being executed, and comply with regulatory, legal and other product integrity requirements. Leverage historical data sets and insights to design the survey.

qualifications

• Bachelor’s degree in Business, Operations, Marketing, Product Development, Engineering, Textile/Apparel Science, or a related field, or an equivalent combination of education and relevant experience
• 4+ years of relevant experience in product testing, product development, operations, consumer/product insights, or a related field, preferably within apparel, footwear, sporting goods, or consumer products, with hands-on understanding of product and testing processes.
• Strong analytical skills and proficiency in data analysis tools.
• Proven ability to work independently and manage complex projects.
• Excellent communication and collaboration skills, ability to mentor and upskill others.
• Experience with Qualtrics is an asset.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $104,600-137,300 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at [e-mail] . In your email, please include the position title, the location of the position and the nature of your request.
The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.
At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.