Senior People & Culture Advisor

Lululemon Athletica; Vancouver; On-site; CAD 88,000 - 116,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Mental health plans

Career development

Job summary

lululemon in Canada’s Store Support Centre seeks a Senior People & Culture Advisor, Coaching & Advisory, to provide practical coaching and guidance across the employee lifecycle. You will manage complex cases, partner with People & Culture teams, and help strengthen leader capability while balancing policy, risk, and business needs.

You will collaborate with stakeholders to deliver consistent support, contribute to process improvements, and maintain confidentiality with professionalism.

Qualifications

• Post-secondary education in Human Resources, Business, or a related field
• 3-5+ years of Human Resources, employee relations, advisory, employee support, or related experience
• Knowledge of employee relations, performance management, accommodations, workplace investigations, and employment practices
• Strong problem-solving and critical thinking skills with the ability to assess situations and determine appropriate next steps
• Strong communication, consultation, and relationship-building capabilities
• Ability to manage multiple priorities and work effectively in a fast-paced service environment
• Experience working with HR systems, case management tools, and documentation practices
• Demonstrated ability to maintain confidentiality and exercise sound judgment
• HR designation or progress toward designation is considered an asset

Responsibilities

• Provide coaching and advisory support to leaders and employees on a wide range of employee lifecycle matters, including performance, attendance, conduct, accommodations, leaves, policy interpretation, and workplace concerns
• Manage employee relations and advisory cases from intake through resolution, ensuring thorough assessment, sound recommendations, timely follow-up, accurate documentation, and high-quality case management practices
• Coach leaders through employee situations, helping them make informed decisions that are fair, consistent, policy-aligned, and responsive to both employee and business needs
• Deliver reliable and practical guidance while exercising sound judgment, discretion, and appropriate risk awareness when navigating sensitive, complex, or ambiguous people matters
• Identify complex, sensitive, or high-risk matters and partner with appropriate stakeholders to ensure proper guidance, alignment, and escalation
• Collaborate effectively with People & Culture teams, Centers of Excellence, Strategic Business Partners, and other stakeholders, to deliver coordinated, consistent, and business-relevant support
• Build leader capability by providing education, guidance, tools, and coaching that foster effective people leadership and increase confidence in managing employee matters
• Develop and maintain trusted relationships with leaders and employees through responsive support, credibility, and a commitment to positive employee experiences
• Monitor case trends and recurring issues to identify opportunities for process improvements, policy clarification, and enhanced employee and leader resources
• Contribute positively to team collaboration, knowledge sharing, and continuous improvement initiatives, including process enhancements, change activities, testing, and special projects
• Maintain a high level of confidentiality, professionalism, and accountability while ensuring compliance with company policies, practices, and documentation standards

Skills

Employee relations

Performance management

Communication

Problem solving

Confidentiality

Time management

Education

Post-secondary education in HR or related field

Tools

HR systems

Case management tools

Documentation practices

Job description

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about the team:

The People & Culture Coaching & Advisory team provides timely guidance and support to leaders and employees on a wide range of people matters. Working closely with People & Culture partners and the business, the team helps ensure consistent, policy-aligned decision-making while supporting a positive employee experience.

As a People & Culture Advisor, Coaching & Advisory, you provide practical, employee-centered coaching and guidance to leaders and employees across the employee lifecycle.

Working within a team-based support model, you manage people matters from intake through resolution, balancing employee experience, business needs, policy requirements, and risk considerations.

You partner closely with stakeholders across People & Culture to ensure seamless support, appropriate escalation of complex issues, and consistent outcomes. You also help strengthen leader capability, improve employee experiences, and identify opportunities to enhance processes, resources, and ways of working.

core responsibilities:

This role supports the Coaching & Advisory function through a combination of people leadership, sound judgment, and operational discipline. The Senior People & Culture Advisor is accountable for delivering timely, accurate, and consistent advisory support, strengthening leader capability, and ensuring nuanced people matters are handled with care, clarity, confidence, and appropriate risk awareness. Success in this role is demonstrated through the ability to build trust and credibility with leaders and employees while balancing employee experience, policy requirements, and business needs.

• Provide coaching and advisory support to leaders and employees on a wide range of employee lifecycle matters, including performance, attendance, conduct, accommodations, leaves, policy interpretation, and workplace concerns.
• Manage employee relations and advisory cases from intake through resolution, ensuring thorough assessment, sound recommendations, timely follow-up, accurate documentation, and high-quality case management practices.
• Coach leaders through employee situations, helping them make informed decisions that are fair, consistent, policy-aligned, and responsive to both employee and business needs.
• Deliver reliable and practical guidance while exercising sound judgment, discretion, and appropriate risk awareness when navigating sensitive, complex, or ambiguous people matters.
• Identify complex, sensitive, or high-risk matters and partner with appropriate stakeholders to ensure proper guidance, alignment, and escalation.
• Collaborate effectively with People & Culture teams, Centers of Excellence, Strategic Business Partners, and other stakeholders, to deliver coordinated, consistent, and business-relevant support.
• Build leader capability by providing education, guidance, tools, and coaching that foster effective people leadership and increase confidence in managing employee matters.
• Develop and maintain trusted relationships with leaders and employees through responsive support, credibility, and a commitment to positive employee experiences.
• Monitor case trends and recurring issues to identify opportunities for process improvements, policy clarification, and enhanced employee and leader resources.
• Contribute positively to team collaboration, knowledge sharing, and continuous improvement initiatives, including process enhancements, change activities, testing, and special projects.
• Maintain a high level of confidentiality, professionalism, and accountability while ensuring compliance with company policies, practices, and documentation standards.

qualifications:

• Post-secondary education in Human Resources, Business, or a related field
• 3-5+ years of Human Resources, employee relations, advisory, employee support, or related experience
• Knowledge of employee relations, performance management, accommodations, workplace investigations, and employment practices
• Strong problem-solving and critical thinking skills with the ability to assess situations and determine appropriate next steps
• Strong communication, consultation, and relationship-building capabilities
• Ability to manage multiple priorities and work effectively in a fast-paced service environment
• Experience working with HR systems, case management tools, and documentation practices
• Demonstrated ability to maintain confidentiality and exercise sound judgment
• HR designation or progress toward designation is considered an asset

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $ 88,200 - $115,800

annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program , subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at [e-mail] . In your email, please include the position title, the location of the position and the nature of your request.

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.

At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.

This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.