Product Engineer II - ArcGIS Monitor

NextGenEnergyJobs; Canada; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Health and welfare benefits

Generous vacation and holidays

401(k) and profit-sharing programs

Job summary

NextGenEnergyJobs, Geoenabled Systems group, seeks a Product Engineer II to contribute across GIS software products for indoor mapping, transportation, utilities, and observability. You will collaborate with software engineers to craft thorough documentation and user assistance content, ensuring accuracy and alignment with product workflows.

Responsibilities include maintaining documentation through the SDLC, testing content against real system behavior, and leveraging AI-assisted writing tools

Qualifications

• Bachelor’s degree or higher in a relevant field is required.
• Experience creating user assistance (UA) content and tutorials.
• Familiarity with HTML, XML (DITA), or Markdown for docs.

Responsibilities

• Collaborate with engineers to document topics and workflows.
• Produce and maintain UA materials including help, tutorials, and videos.
• Manage documentation across the software lifecycle and ensure release readiness.
• Align content with Esri-style documentation and ensure consistency.
• Test and validate documentation against real system behavior.

Skills

Technical writing

UA content development

HTML/XML/Markdown

CMS usage

AI-assisted writing

Software testing basics

Cross-functional collaboration

GIS knowledge

Education

Bachelor’s degree in Computer Science, GIS, English, technical writing, or STEM

Master’s degree in Computer Science, GIS, English, technical writing, or STEM

Tools

GitHub

ArcGIS Enterprise/ArcGIS Online

PostgreSQL

Windows/Linux server administration

Python scripting

Doc-as-code approaches

Job description

The Geoenabled Systems department within Professional Services is seeking a Product Engineer II to contribute across a suite of innovative GIS software products in indoor mapping, transportation, utilities, and system observability.

Key Responsibilities

• Collaborate with software engineers to produce and maintain documentation of conceptual topics and step-bystep workflows
• Support a variety of user assistance (UA) materials, including installed and online help, tutorials, blog articles, videos, and other technical enablement content
• Manage documentation throughout the software development life cycle and ensure full compliance with release requirements
• Be part of a UA team to produce content that aligns with Esri’s documentation style and contributes to a consistent user experience
• Be part of a product development team to provide functionality feedback and usability testing
• Cultivate and leverage cross-functional partnerships with product management and marketing team members to ensure a consistent and intuitive experience across software and UA content
• Deploy and test software workflows to validate documentation accuracy and ensure the user documentation and workflows align with real system behavior
• Work with software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products
• Work with development teams to document new observability capabilities related to system monitoring, diagnostics, and operational workflows
• Evaluate and refine AI-generated documentation drafts produced by internal tools or agentic development workflows to ensure accuracy, clarity, and usability
• Use modern documentation tooling and AI-assisted writing workflows to improve content development efficiency while maintaining editorial quality

Requirements

• 2+ years of professional experience in a similar position supporting similar responsibilities
• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively
• An understanding of documentation workflows that use HTML, XML (DITA), or Markdown
• Experience in producing web-based documentation using a content management system (CMS) that involves versioning and reuse of content
• Ability to learn and use the software with a customer centric approach to produce high impact UA materials based on real product workflows
• Experience in deploying software features or workflows in test environments to validate user documentation and instructions
• Familiarity with basic software testing practices, including validating workflows and troubleshooting issues encountered during documentation development
• Effective time management and organizational skills to manage priorities and tasks in a fast-paced work environment
• Experience with IT observability, system monitoring software, or ArcGIS software
• Bachelor’s degree in Computer Science, GIS , English, technical writing, or a STEM related field
• Experience with or exposure to large language models (LLMs) such as ChatGPT, Gemini, Claude, or Grok to assist in generating or refining technical content such as blog posts, help documentation, and instructional materials
• Experience reviewing and editing AI-generated technical documentation to ensure accuracy, clarity, and alignment with product behavior
• Understanding of the strengths and limitations of LLM-generated content and techniques for verifying correctness
• Experience working with development teams where documentation is produced alongside automated or agent-assisted software development workflows
• Experience with/knowledge of the following: Working on a software development team using the Scrum process GitHub version control or other doc-as-code approaches Deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems (web/application servers) RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts General server administration on Windows and Linux Python scripting for documentation examples, automation, or testing workflows
• Master’s degree in Computer Science, GIS, English, technical writing, or a STEM related field
• Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
• A reasonable estimate of the base salary range is