Product Designer

Centah Inc.; Toronto; Hybrid; CAD 95,000 - 105,000; Full time

Benefits offered by this job

Hybrid workplace options

RRSP Matching

Medical, dental and vision coverage

Parental Leave Top Up

Job summary

Centah Inc. in Toronto is seeking a Product Designer to simplify and improve user experience across our SaaS home services platform. You’ll deliver concepts from sketches through testing, partnering with product and engineering to create an exceptional interface.

Your portfolio should demonstrate end-to-end design, strong Figma workflows, and a collaborative mindset. This role supports hybrid work, offering flexible arrangements and opportunities to shape Centah’s design language.

Qualifications

• A portfolio showcasing your design process from research to high-fidelity, responsive design.
• Expertise in modern Figma workflows (Auto-layout, Components, Variants, Properties).
• Strong communication and cross-functional collaboration across product and engineering teams.
• Ability to translate user research into actionable design decisions and maintain consistency across components.

Responsibilities

• Contribute across the project lifecycle, brainstorm concepts, design user flows, and meet deadlines.
• Own core component libraries and evolve the Centah design system.
• Champion visual quality across components from buttons to data tables, ensuring accessibility and brand alignment.
• Conduct user interviews and internal reviews to identify usability improvements and inform design decisions.
• Collaborate with developers to ensure feasibility and balance constraints with timely delivery.
• Prioritize UX debt by understanding information architecture and system mapping.
• Synthesize requirements from multiple sources into concise, elegant designs.

Skills

Portfolio showcase

Figma workflows

Cross-functional collaboration

Strong communication

Design critique

Frontend awareness

Tools

Figma

React

HTML/CSS

Job description

Who we are

We're a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand.

Centah Flint, our field lead capture app, lets teams capture leads and book appointments on the spot from real-time availability, and our North American Contact Center supports clients across the United States and Canada. We're more than a software provider - we're an end-to-end partner to make your home service program run smarter and more efficiently.

About the role

As Centah's Product Designer, you are passionate about simplifying and improving user experience. You create simple, compelling, and meaningful product experiences that enable a wide variety of users to achieve their goals. You are a creative problem solver and communicator, delivering concepts from initial sketches through to testing and evaluating final implementations. You like to show your work and believe every design has a great story to tell.

Reporting to the Director of Product and working seamlessly as a part of our product and engineering teams, your empathy for users, and detailed approach to design, will assist our team in building a remarkable platform experience that centers effortless design as a cornerstone of our reputation. With thorough user research skills and an impeccable visual design sense you will champion efficient interfaces that accentuate our functionality.

What you'll be doing

• Actively contribute at every stage of the project lifecycle, collaborating with the project team to brainstorm concepts, develop creative solutions, and design user flows while meeting deadlines
• Own core component libraries to evolve the Centah design system, driving the design, specification, and maintenance of complex UI components, ensuring they meet the highest standards of craft and usability
• Champion visual quality and craft, ensuring that every component—from buttons to complex data tables is polished, accessible, and aligned with our brand identity
• Demonstrate curiosity about user behavior and leverage quantitative and qualitative research to inform product and design decisions
• Work closely with product stakeholders refining requirements, performing user interviews and running internal feedback sessions to find opportunities for usability improvement within the platform
• Collaborate with developers to ensure technical feasibility, accepting input and feedback from different groups and making occasional compromises to deliver high-quality products on time
• Prioritize UX debt by understanding complex information architecture and system mapping
• Synthesizing requirements from many sources into elegant succinct designs

Who you are

• Strong communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audience
• Possesses a highly collaborative working style and demonstrated experience excelling in a cross-functional role
• Positively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins together

Requirements

• A portfolio of high-caliber work that showcases your design process from initial research to high-fidelity, responsive design
• Expertise in modern Figma workflows (Auto-layout, Components, Variants, Properties) which enables building libraries and components that are easy for other designers to use
• Disciplined organizational skills in both work prioritization and approach to figma file structure
• Outstanding visual design skills with an eye for typography, layout, and hierarchy that demonstrates care for the details
• Outstanding presentation and communication skills that help cross-functional teams understand the purpose behind designs
• Demonstrated ability to identify gaps in systems and propose solutions without waiting to be asked
• Fair grasp of how designs are implemented in code (HTML/CSS/React/Mobile) and can communicate effectively with developers about constraints and trade-offs

Preferred Experience

• Enterprise or B2B software background
• Home improvement or big-box retail experience

Benefits

Winner of Canada's Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:

• An award-winning culture with a collaborative & inclusive team
• Competitive pay and performance-based bonus:
  • Annual Base Salary: $95,000 - $105,000
  • Annual Bonus: 20%
• Committed to flexible work arrangements, offering hybrid workplace options
• Comprehensive medical, dental and vision coverage + Lifestyle Account
• RRSP Matching and Parental Leave Top UP Program
• In office massage, meditation & workout sessions
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
• Career learning and development programs

Centah is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here.

We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters.

If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.