Product Content Designer

Cisco; Vancouver; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading technology company is seeking a Content Designer for their Security team in Vancouver. This role involves leading UX content strategy, collaborating on UI copy, and ensuring content accessibility. Ideal candidates will have extensive experience in enterprise content design and a passion for user-centric methodologies.

Benefits

Dedicated paid time off to volunteer

Inclusive Communities employee resource organizations

Qualifications

• 7+ years of experience crafting content for enterprise companies.
• Experience using design heuristics for usability principles.
• Ability to support multiple teams/features/products.

Responsibilities

• Lead product UX content strategy to maintain customer trust.
• Collaborate on UI copy guidelines.
• Drive adoption of Generative AI use cases.

Skills

Content strategy

User experience design

Information architecture

Accessibility standards

Generative AI concepts

Job description

Meet the Team

Our Technical Communications team plays an integral role in Cisco Security's mission to design and deliver AI-driven security solutions that make the digital world safer. Our Content Design teams collaborate with Product Design, Design Research, Design Operations, Engineering, and Product peers to create solutions that are easy, effective, and trustworthy. We value inclusivity and diverse perspectives, aiming to make Cisco Security the best place to work by focusing on customer-centric designs and products.

Your Impact

Security Service Edge (SSE) is a cybersecurity approach that helps organizations improve the overall security posture of their hybrid work environment, while reducing complexity for end users and IT.

Cisco Secure Access is our SSE solution, grounded in Zero Trust, that provides secure and seamless access to the internet, cloud services, and private applications, helping users securely access whatever they need to do their best work— from anywhere. As a Content Designer for Cisco Security, you will:

• Lead or co-lead product UX content strategy to maintain our position as a trusted advisor to customers
• Collaborate on, socialize, and maintain guidelines for UI copy
• Contribute to product features with complex user flows and informative text
• Drive adoption of existing Generative AI use cases and explore new use cases for user workflows and internal use

Minimum Qualifications for this Role:

• 7+ years of experience crafting content for enterprise companies and developing end to end content strategies
• Prior participation in design research, incorporation of Information Architecture (IA) principals and implementation of research outcomes to solve problems, improve usability and/or enhance user experience
• Experience using design heuristics to ensure content supports usability principles like clarity, error prevention, and consistency
• Experience maintaining content accessibility standards to create inclusive content for all users
• Ability to simultaneously support multiple teams/features/products while aligning to the broader product vision of the company

Preferred Qualifications & Experience:

• Specific experience with security and/or networking technologies
• Gathering user requirements, identifying customer needs, difficulties, and opportunity areas, and a proven track record of applying that information to content design
• Product UI content strategy, systematic thinking, and design thinking
• Application of user-centric methodologies and research in product UI content design for the customer’s end-to-end workflow.
• Interaction Design and User Experience expertise
• Knowledge of Generative AI concepts like prompt engineering, large language models, retrieval augmented generation, and conversation design
• Ability to conduct and/or participate in formative research and critiques
• Proficiency in scaling content for diverse user personas

Hashtags: #WeAreCisco

Where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!