Process Specialist, National Operations

Gallagher; Markham; Remote; CAD 70,000 - 90,000; Full time

Job summary

Gallagher is seeking a Process Specialist to enhance workflows and manage change across its National Operations team. This role involves collaborating with various teams to improve operational efficiency and requires strong project management skills and experience in commercial insurance brokerage.

Benefits

Flexible medical & dental coverage

Life, Dependent Life and AD & D Insurance options

Retirement savings including RRSP with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Opportunity for flexible work arrangements

Paid sick days & personal days

Employee education recognition program

Employee referral bonus program

Qualifications

• 5+ years of experience in commercial insurance brokerage.
• Exceptional verbal and written communication skills.
• Ability to travel as needed.

Responsibilities

• Design and update Branch Workflows and Job Aids for CDS processes.
• Assist in refining GCOE Standard Operating Procedures (SOPs).
• Drive process adoption and best practices for staff.

Skills

Project Management

Communication

Organization

Relationship Building

Proficiency in MS Office

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Come join our team as a Process Specialist in National Operations! As a member of the National Operations team, reporting directly to the Vice President of Process Integration & Learning, this is your chance to play a valuable role in crafting the future of our operations across the nation!

As a Process Specialist, you'll be at the heart of our mission to improve workflows and streamline change management. You'll get to collaborate with Learning Coaches, Solutions Leaders, and Gallagher Centre of Excellence (GCOE) Teams to elevate our processes and functionality to new heights.

With a national scope, you can make an impact from anywhere in Canada—no need to be based in Ontario!

How you'll make an impact

• Innovate & Maintain: Design and update Branch Workflows and Job Aids for CDS processes and related software (Epic, CSR24, DMS, CSP, BPC, PATE).
• Enhance & Review: Assist in refining GCOE Standard Operating Procedures (SOPs) through efficiency reviews, software updates, and process modifications.
• Collaborate & Develop: Engage in product development and enhancement meetings for various software applications (CSP, PAT-E, Workbench, Account View, Dashboard Reports, Gallagher Submit).
• Coach & Support: Drive process adoption and best practices for staff acquired via mergers and acquisitions through personalized coaching and support.
• Communicate & Audit: Manage national communication of process updates and conduct audits to ensure adherence to professional standards.

About you

• 5+ years of experience in commercial insurance brokerage with strong technical knowledge.
• Project Management Skills: Ability to manage projects and deliver results efficiently.
• Communication & Organization: Exceptional verbal and written communication skills, coupled with outstanding organizational and time management abilities.
• Relationship Building: Ability to forge and maintain professional relationships across all organizational levels.
• Proficiency in MS Office applications, especially Excel, Word, PowerPoint, and SharePoint.
• Ability to travel as needed.
• Valid "G" Driver's License in good standing.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• 5+ years of experience in commercial insurance brokerage with strong technical knowledge.
• Project Management Skills: Ability to manage projects and deliver results efficiently.
• Communication & Organization: Exceptional verbal and written communication skills, coupled with outstanding organizational and time management abilities.
• Relationship Building: Ability to forge and maintain professional relationships across all organizational levels.
• Proficiency in MS Office applications, especially Excel, Word, PowerPoint, and SharePoint.
• Ability to travel as needed.
• Valid "G" Driver's License in good standing.

• Innovate & Maintain: Design and update Branch Workflows and Job Aids for CDS processes and related software (Epic, CSR24, DMS, CSP, BPC, PATE).
• Enhance & Review: Assist in refining GCOE Standard Operating Procedures (SOPs) through efficiency reviews, software updates, and process modifications.
• Collaborate & Develop: Engage in product development and enhancement meetings for various software applications (CSP, PAT-E, Workbench, Account View, Dashboard Reports, Gallagher Submit).
• Coach & Support: Drive process adoption and best practices for staff acquired via mergers and acquisitions through personalized coaching and support.
• Communicate & Audit: Manage national communication of process updates and conduct audits to ensure adherence to professional standards.