Process & Quality Specialist

Toromont Cat; Bradford West Gwillimbury; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the heavy equipment sector is seeking a Process & Quality Specialist in Bradford, ON. The role involves ensuring product reliability and quality standards while participating in continuous improvement initiatives. Candidates should have a technical background, strong problem-solving skills, and a customer-centric approach.

Qualifications

• Technical background in mechanical/automotive field.
• Experience in manufacturing environment is an asset.
• Non-Destructive Testing certification an asset.

Responsibilities

• Maintain, own & improve procedures & compliance.
• Warranty claim investigation and analysis.
• Continuous improvement projects for quality and process.

Skills

Attention to detail

Communication

Problem solving

Customer centricity

Continuous improvement mindset

Education

College or University education in a mechanical/automotive field

Tools

Microsoft Office Applications

Job description

Toromont Remanufacturing is looking for a Process & Quality Specialist to join our team in Bradford, ON! This role will ensure that all REMAN product is reliable, consistently built to the highest quality standards, and meets our customer’s life-cycle expectations.

Key Accountabilities:

• Participate in safe, environmentally sound and healthy work behavior’s at all times, in support of Toromont’s Health and Safety Policies, Programs, and initiatives
• Maintain, Own & Improve Procedures & Compliance, ensure tooling calibration program is adhered to (Managing process documentation, measuring KPIs…)
• Create and maintain process maps, procedures, technical specifications
• Schedule shop maintenance - provide guidance to shop employees and coordinating outside contractors. Ensure shop equipment is maintained & determine whether replacement vs. repair is necessary
• Warranty claim investigation – Working with branches & customers to investigate warranty claims, ensuring failed parts and information are received, Applied Failure Analysis is performed and preventative actions implemented.
• Create Quality Bulletins and provide in person feedback to employees on quality issues
• Continuous Improvement projects – Continually improve quality, process and facilities using various CI projects; Research & select specialty tooling for various applications to improve safety, accuracy and turn-around time
• Contamination Control – Ensure facility waste is in compliance with local requirements, perform monthly Contamination Control audits
• Metric & Data Analysis – Collect data for quality and process metrics, analyze warranty and REDO data to identify opportunities to change process, parts reuse, or tooling
  
  

Key Qualifications:

• Technical background, College or University education in a mechanical/automotive field
• Knowledge of hydraulics, powertrain, engine, and various other heavy equipment or automotive systems
• Technical experience with Caterpillar equipment and systems such as SIS considered an asset
• Experience in Root Cause Analysis, Failure Analysis, Failure Modes and Effects Analysis
• Experience maintaining large pieces of shop equipment
• Experience in a manufacturing environment is an asset
• Non-Destructive Testing certification an asset, Magnetic Particle Level II
• Highly customer centric and a strong team player with a sense of urgency and a continuous improvement mindset
• Safety conscious, exceptional communication and interpersonal skills with a proven ability to work effectively within cross functional teams
• Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
• Self-directed with high integrity and initiative to be proactive in problem solving
• Proficiency in Microsoft Office Applications including Excel, Word and Outlook