Quality Assurance Specialist

First Onsite Property Restoration; Calgary; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in property restoration seeks a Quality Assurance Specialist to enhance operational excellence. This mid-senior role requires expertise in quality processes, strong communication, and leadership skills. The position supports branches across Canada with responsibilities including audits, training, and improving client service metrics.

Benefits

Extended health plan including medical, dental, and vision

Employee assistance program

Educational assistance and professional development

Healthy work-life balance

Qualifications

• 3-5 years of experience in quality assurance or training-related roles.
• Strong communication skills to lead and influence teams.
• Self-motivated with strong organizational abilities.

Responsibilities

• Perform audits and analyze service metrics.
• Provide on-site training and track branch performance.
• Recommend actionable solutions for process improvement.

Skills

Communication

Leadership

Organizational Skills

Problem Solving

Tools

Xactimate

XactAnalysis

Microsoft Office

Job description

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Join to apply for the Quality Assurance Specialist role at First Onsite Property Restoration

Drive Performance - Influence Standards - Make an Impact

Are you passionate about quality, process improvement, and empowering teams to deliver their best work? First Onsite is looking for a Quality Assurance Specialist who's ready to roll up their sleeves, travel to our branches, and work directly with Project and File Managers to strengthen our performance across Canada. This is your chance to step into a role where your insights and leadership directly shape customer satisfaction and operational excellence.

Our Quality Assurance Specialist earns a competitive wage based on experience. We offer an exceptional extended health plan including medical, dental, and vision. Our benefits package includes an employee assistance program, educational assistance, professional development opportunities, internal growth potential, national career mobility, and a healthy work-life balance. If you're ready to raise the bar-apply today!

A DAY IN THE LIFE OF A QUALITY ASSURANCE SPECIALIST

In this role, you're the go-to expert on project KPIs and client service metrics. You'll work closely with the Director of Operations to ensure branches are meeting expectations-providing on-site training, tracking performance, and identifying areas for improvement. You'll perform audits, analyze scorecards, and recommend actionable solutions. From data to dialogue, your work helps ensure we're consistently delivering excellence on every file. This is a remote role supporting the Prairies region, with regular travel to branch locations required.

Qualifications

• 3-5 years of experience in a quality assurance, operational, or training-related role
• Strong communication skills with the ability to lead, train, and influence others
• Proficient with Xactimate, XactAnalysis, and Microsoft Office (Excel, Word, Outlook)
• Self-motivated with strong organizational and problem-solving abilities
• Comfortable with multi-tasking, deadlines, and traveling to branch locations
  
  

ARE YOU READY TO JOIN OUR TEAM?

If you're excited about making a real impact on quality and performance-and doing it with a company that values your expertise-we'd love to hear from you. Complete our quick 3-minute, mobile-friendly application today!

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Construction

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