Process Improvement Specialist

MT Talent Solutions Inc.; Oakville; On-site; CAD 110,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

PTO 4 weeks

Travel between offices

Collaborative culture

Job summary

MT Talent Solutions is seeking a seasoned Process Improvement Specialist (Enterprise) to drive cross‑functional transformation across a national footprint. You will map, model, analyze, and implement processes in operations, finance, technology, and patient services, guiding stakeholders from frontline teams to senior leadership.

This role emphasizes practical, measurable improvements over theory, includes enterprise‑wide process models, and may require travel between Canadian offices.

Qualifications

• Bachelor's degree in science, engineering, business, or related field, or equivalent experience.
• 7+ years of experience in planning, implementing, and managing change through process improvement projects.
• Experience leading enterprise-wide or cross-functional process improvement initiatives across multiple departments.
• Experience improving both operational and corporate processes across functions and levels.
• Strong process mapping, modelling, analysis, redesign, implementation, and monitoring skills.
• Ability to influence stakeholders and guide teams through change.
• Experience with BPMN 2.0 or other process modelling language.
• Training or certification in process improvement methodologies preferred.
• Travel willingness to travel within Canada.

Responsibilities

• Complete process mapping, modelling, analysis, and design activities to improve performance across functions.
• Develop and maintain enterprise-wide process models with multiple business units.
• Partner with stakeholders to map connections across processes, systems, and teams.
• Identify inefficiencies, risks, gaps, dependencies, and improvement opportunities.
• Present findings and recommendations to stakeholders at various levels.
• Plan, execute, and monitor cross-functional improvement projects from assessment to implementation.
• Establish project plans, timelines, and performance measures.
• Manage risks, change, and stakeholder expectations.
• Monitor process performance data to identify trends and improvement opportunities.
• Support development and implementation of corrective actions.
• Collaborate with operational, corporate, technology, and enablement teams.
• Ensure improvements are practical, measurable, and aligned with standards.
• Occasional travel across Canada.

Skills

Process mapping

Stakeholder management

Analytical skills

Project management

Change management

Communication skills

Travel willingness

Education

Bachelor's degree in science/engineering/business

Tools

BPMN 2.0

Lean Six Sigma

Job description

Process Improvement Specialist (Enterprise)

Compensation: $110,000-$115,000 annual base salary + bonus

Who Are We?

We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment lead to long-term success for all parties involved.

Why Are We Looking for You?

We are proud to support a well-established organization in the specialty healthcare and pharmaceutical services industry in hiring a Process Improvement Specialist.

This role will support continuous improvement initiatives across the entire organization, working with multiple business units, corporate functions, and operational environments. The successful candidate will lead process mapping, modelling, analysis, implementation, and performance monitoring activities. Projects may range from immediate corrective actions to complex, enterprise-wide business transformation initiatives.

This is not a manufacturing or production-line-focused continuous improvement role. The successful candidate must have experience improving business processes across a range of functions and departments, such as operations, finance, technology, customer or patient services, distribution, human resources, and other corporate or enablement functions.

This opportunity is ideal for an experienced process improvement professional who can evaluate complex, cross-functional business operations, influence stakeholders at all levels, and translate findings into practical and sustainable improvements.

What’s In It for You?

• Opportunity to lead meaningful process improvement initiatives across a growing national organization
• Comprehensive health and dental benefits
• Flexible four weeks of PTO days
• A collaborative, people-focused culture that values new ideas and continuous improvement
• Exposure to diverse business units, corporate functions, operational teams, and senior leadership
• Involvement in both day-to-day operational improvements and large-scale business transformation projects
• Opportunity to develop and maintain enterprise-wide process models
• Travel between Canadian offices and operational sites

What Will You Do?

• Complete process mapping, modelling, analysis, and design activities to improve performance across operational, corporate, and business support functions
• Develop and maintain enterprise-wide process models involving multiple business units and functional areas
• Partner with stakeholders across all areas of the business to understand how processes, systems, teams, and decisions connect across the organization
• Assess existing workflows and identify inefficiencies, risks, gaps, dependencies, and improvement opportunities
• Prepare, facilitate, and present findings and recommendations to stakeholders at various levels of the organization
• Plan, execute, and monitor cross-functional process improvement projects from initial assessment through implementation
• Establish project plans, timelines, performance measures, and implementation requirements
• Manage project risks, organizational change, and stakeholder expectations
• Monitor process performance data to identify trends and potential improvement initiatives
• Support the development and implementation of corrective actions
• Collaborate extensively with operational, corporate, technology, and enablement teams across the organization
• Help ensure that improvements are practical, measurable, sustainable, and aligned with organizational standards
• Occasional travel across Canada

What Do You Bring?

• Bachelor's degree in science, engineering, business, or a related field, or an equivalent combination of education and relevant experience
• At least seven years of experience planning, implementing, and managing change through process improvement projects
• Demonstrated experience leading enterprise-wide or cross-functional process improvement initiatives involving multiple departments and business units
• Experience improving both operational and corporate business processes, with the ability to work effectively across all areas and levels of an organization
• Strong experience with process mapping, modelling, analysis, redesign, implementation, and performance monitoring
• Demonstrated ability to manage improvement projects involving multiple stakeholders, systems, functions, and business units
• Experience facilitating discussions and presenting findings and recommendations to operational teams, corporate functions, and senior leaders
• Strong analytical, problem-solving, project management, and organizational skills
• Ability to influence stakeholders and guide teams through operational and organizational change
• Knowledge of BPMN 2.0 or another recognized process modelling language
• Training or certification in Business Process Management, Lean Six Sigma, or another process improvement methodology is preferred
• Training or certification in root cause analysis, project management, or change management is a strong asset
• Experience within pharmacy, infusion clinics, patient support programs, pharmaceutical distribution, or drug wholesale operations is an asset
• Knowledge of provincial pharmacy college requirements and Health Canada regulations affecting the pharmaceutical supply chain is an asset
• Willingness and ability to travel, including occasional overnight stays
• Strong English communication skills for working with internal and external stakeholders

Please note: Candidates whose process improvement experience has been focused primarily or exclusively on manufacturing production lines, plant-floor optimization, equipment efficiency, or shop-floor Lean initiatives may not have the broader cross‑functional business experience required for this position.

Recruitment Technology & AI Notice

MT Talent Solutions may use artificial intelligence and other recruitment technologies to assist with candidate sourcing, resume review, communications, and administrative recruitment tasks. Our experienced recruitment professionals personally review candidates and make recommendations to our clients. Final hiring decisions are made by the hiring organization and are never based solely on automated systems. We are committed to fair, ethical, and inclusive hiring practices.

We thank all applicants for their interest; however, only those selected to move forward in the recruitment process will be contacted.