Process Improvement, Documentation & Training Manager

JAM Industries; Montreal (administrative region); On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible work arrangements

Paid vacation and personal time

Job summary

JAM Industries is seeking a Process Improvement, Documentation and Training Manager to standardize and optimize operational processes. You will lead employee training, maintain SOPs and process docs, and partner with cross-functional teams to implement improvements.

The role requires strong documentation skills, experience in training materials, and ability to drive continuous improvement across warehouse, distribution, and manufacturing operations.

Qualifications

• Post-secondary education in Business Administration, Operations Management, Organizational Development, or a related field.
• Experience in process improvement, operational documentation, training, or a similar role.
• Strong written communication and documentation skills.
• Experience developing SOPs, work instructions, and training materials.
• Strong organizational, project-management, and problem-solving abilities.
• Ability to work effectively with employees and leaders at different levels of the organization.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Teams.
• Experience in distribution, warehousing, manufacturing, or supply-chain operations is considered an asset.
• Lean, Six Sigma, or other continuous-improvement experience is considered an asset.

Responsibilities

• Develop, coordinate, and deliver employee training and onboarding programs.
• Create, review, update, and maintain SOPs, work instructions, training materials, and process documentation.
• Partner with operational teams to identify process gaps, inefficiencies, and improvement opportunities.
• Lead or support process improvement projects from initial assessment through implementation.
• Standardize processes and documentation across departments and locations where applicable.
• Work collaboratively with Operations, Human Resources, Information Technology, and other business functions.
• Track training completion, employee understanding, and the effectiveness of implemented improvements.
• Support change-management activities related to new systems, procedures, and operational requirements.
• Ensure documentation remains accurate, accessible, and aligned with current business practices.

Skills

Process improvement

Training

SOPs

Documentation

Project management

Cross-functional collaboration

Microsoft Office

Team leadership

Problem solving

Education

Post-secondary education in Business Administration/Operations Management/Organizational Development

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Job description

Process Improvement, Documentation and Training Manager

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Company: JAM Industries

Location: 21000 Trans-Canadienne, Baie D’Urfé, Québec H9X 4B7

Employment Type: Full time, Permanent

Reports To: Director of Operations

Position Overview: JAM Industries is seeking a Process Improvement, Documentation and Training Manager to support the standardization, efficiency, and continuous improvement of operational processes across the organization. This position will be responsible for leading employee training and onboarding, maintaining standard operating procedures and operational documentation, and supporting process improvement initiatives. The successful candidate will work closely with operational leaders and cross-functional teams to ensure employees have the training, documentation, and tools needed to perform their roles effectively.

Key Responsibilities

• Develop, coordinate, and deliver employee training and onboarding programs.
• Create, review, update, and maintain standard operating procedures, work instructions, training materials, and process documentation.
• Partner with operational teams to identify process gaps, inefficiencies, and improvement opportunities.
• Lead or support process improvement projects from initial assessment through implementation.
• Standardize processes and documentation across departments and locations where applicable.
• Work collaboratively with Operations, Human Resources, Information Technology, and other business functions.
• Track training completion, employee understanding, and the effectiveness of implemented improvements.
• Support change-management activities related to new systems, procedures, and operational requirements.
• Ensure documentation remains accurate, accessible, and aligned with current business practices.

Qualifications

• Post-secondary education in Business Administration, Operations Management, Organizational Development, or a related field.
• Experience in process improvement, operational documentation, training, or a similar role.
• Strong written communication and documentation skills.
• Experience developing SOPs, work instructions, and training materials.
• Strong organizational, project-management, and problem-solving abilities.
• Ability to work effectively with employees and leaders at different levels of the organization.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Teams.
• Experience in distribution, warehousing, manufacturing, or supply-chain operations is considered an asset.
• Lean, Six Sigma, or other continuous-improvement experience is considered an asset.

What We Are Looking For

The ideal candidate is organized, collaborative, detail-oriented, and comfortable working in a changing operational environment. They can translate complex processes into clear documentation and practical training while helping teams implement sustainable improvements.

Diversity Statement

At DCC Technology, we deeply value diversity and inclusion. We recognize the unique contributions each team member brings to our dynamic culture and are dedicated to fostering an inclusive environment where every individual feels valued, heard, and celebrated.

Our commitment extends to offering flexible working arrangements, ensuring that we accommodate the diverse needs of our colleagues and stakeholders. By joining us, you'll be part of shaping the future at DCC Technology, driving forward initiatives that not only make a real difference but also reflect the rich tapestry of our global community.

Let's innovate together, embracing diversity to inspire groundbreaking solutions.

Why Join Us

Ready to join our team? Here’s why …

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar—there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Why Join Us

Ready to join our team? Here’s why …

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar—there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.