Logistics - Supply Chain Coordinator

JAM Industries, Ltd.; Quebec; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

RRSP matching

Vacation & wellness programs

Job summary

JAM Industries, Ltd. is seeking a Logistics Coordinator to join our Logistics department in Canada.

You will support inbound operations, manage shipment bookings, documentation, and customs clearance while driving process improvements within our logistics framework. You will coordinate with internal teams and external partners to meet KPIs, maintain SOPs, and ensure compliant shipment handling from booking to receipt in JAM’s Inbound Management system.

Qualifications

• College diploma or bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum 5 years’ experience in logistics/traffic coordination (international shipments preferred).
• Familiarity with ERP systems (Oracle/JD Edwards) and Fresh Service.
• Working knowledge of Incoterms 2020.
• Experience with customs regulations (Canada and USA) is an asset.

Responsibilities

• Handle shipments from booking to receipt in JAM Inbound Management system, including customs, ocean, and other transport modes.
• Analyze lead time performance and report on goods in transit (weekly/monthly).
• Support building and maintaining logistics supplier operational procedures (SOP) with internal clients, suppliers, and other departments.
• Fulfill logistics KPIs and dashboards; manage reporting for internal and external clients.
• Prepare and confirm document packages for customs clearance; communicate and follow up with customs brokers and forwarders.
• Review and validate freight costs; resolve receiving issues and claims with warehouse and transport companies.
• Ensure shipping methods comply with local, state, federal, and international regulations.
• Collaborate with internal teams and external partners to resolve shipment-related issues.
• Propose and implement solutions for difficult or unexpected transportation situations.
• Support process improvements and participate in logistics meetings.
• Ensure strong customer service and maintain close working relationships with clients and carriers.
• Track and trace shipments daily; receipt of shipments in ERP system.
• Audit customs invoices for accuracy and support duty drawback applications.
• Improve internal systems and procedures on an ongoing basis.

Skills

Organizational skills

Time management

Communication skills

Bilingual English/French

ERP familiarity

MS Office proficiency

Incoterms 2020 knowledge

Customs regulations knowledge

Education

College diploma or bachelor’s degree in Supply Chain, Logistics, or related field

Tools

Oracle/JD Edwards

Fresh Service

ERP systems

Excel (Vlookup, Pivot)

Microsoft Teams

Job description

Job Description

Posted Wednesday, August 5, 2026 at 4:00 AM

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Department: Logistics

Position Type: Full-Time

Reports to: Senior Supply Chain Specialist

Role Summary

The Supply Chain Coordinator supports inbound logistics operations, ensuring accurate data management, timely shipment coordination, and compliance with company standards. This role focuses on shipment booking, documentation, customs clearance, and process improvement initiatives within JAM’s logistics framework. The coordinator is responsible for fulfilling logistics KPIs, maintaining supplier operational procedures, and collaborating with internal and external partners to resolve shipment issues.

Key Responsibilities (PO Management Excluded)

• Handle shipments from booking to receipt in JAM Inbound Management system, including customs, ocean, and other transport modes.
• Analyze lead time performance and report on goods in transit (weekly/monthly).
• Support building and maintaining logistics supplier operational procedures (SOP) with internal clients, suppliers, and other departments.
• Fulfill logistics KPIs and dashboards; manage reporting for internal and external clients.
• Prepare and confirm document packages for customs clearance; communicate and follow up with customs brokers and forwarders.
• Review and validate freight costs; resolve receiving issues and claims with warehouse and transport companies.
• Ensure shipping methods comply with local, state, federal, and international regulations.
• Collaborate with internal teams and external partners to resolve shipment-related issues.
• Propose and implement solutions for difficult or unexpected transportation situations.
• Support process improvements and participate in logistics meetings.
• Ensure strong customer service and maintain close working relationships with clients and carriers.
• Track and trace shipments daily; receipt of shipments in ERP system.
• Audit customs invoices for accuracy and support duty drawback applications.
• Improve internal systems and procedures on an ongoing basis.

Required Education & Experience

• College diploma or bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum 5 years’ experience in logistics/traffic coordination (international shipments preferred).
• Familiarity with ERP systems (Oracle/JD Edwards) and Fresh Service.
• Working knowledge of Incoterms 2020.
• Experience with customs regulations (Canada and USA) is an asset.

Skills & Qualifications

• Strong organizational and time management skills; ability to set priorities and work under pressure.
• Excellent communication skills (written/verbal) and strong interpersonal skills.
• Demonstrated ability to work harmoniously in a team, autonomously, and remotely.
• Proficiency in Microsoft Office 365 applications (Excel, Vlookup, Pivot table, Teams, etc.).
• Strong attention to detail, analytics skills, and problem-solving abilities.
• Fluently bilingual (English and French, spoken and written).
• Ability to follow defined procedures and standards while learning new tasks and processes.

Assets / Nice-to-Have

• Air or ocean import with freight forwarding experience.
• CIFFA I & II certificates and CCS are considered an asset.
• Dangerous Goods certificate and/or experience.
• F&W / Lacey Act understanding of requirements
• Purchasing experience.
• Passion for the transport industry and a drive to succeed.

Why Join Us

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar— there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented , high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.