Process Improvement Analyst

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; On-site; CAD 63,000 - 105,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards & Recognition

Community

Job summary

Canada Life in Toronto is seeking a Process Improvement Analyst to drive operational excellence across Brand, Marketing, Communications and Social Impact (BMCI). Reporting to the Planning & Operations Manager, this role designs and implements efficient, scalable processes that support BMCI workflows impacting partners across the organization.

Working with cross-functional stakeholders, the role identifies current-state challenges and delivers future-state solutions that improve planning,

Qualifications

• 3+ years of experience supporting and improving planning, prioritization, and delivery of work within a complex team or organization.
• A practical, hands-on approach to spotting what’s not working and recommending simpler, more effective ways of doing things.
• Strong problem-solving and analytical skills – you can make sense of unclear situations and turn them into clear actions.
• A continuous improvement mindset, with a passion for building efficient, sustainable processes that help teams and the business succeed.
• Confidence working with leaders and cross-functional partners, with the ability to influence without direct authority.
• Clear and effective communication skills, both written and verbal, with the ability to adapt to different audiences.
• Experience using business, workflow, automation, and reporting tools to plan, manage, track, and continuously improve work and operational processes.
• Post-secondary education in business, operations, marketing, or a related field, or an equivalent combination of education and practical experience.

Responsibilities

• Partner closely with BMCI leaders and cross‑functional stakeholders to understand operational pain points and identify opportunities for process improvement.
• Research, design, and implement lean, efficient, and scalable planning and operational processes aligned to corporate priorities.
• Support the evolution of marketing planning, prioritization, and intake processes to optimize capacity, outcomes, and decision‑making.
• Facilitate discussions and deliver insights, recommendations, and presentations to leadership on current‑state challenges and future‑state solutions.
• Contribute to the development and documentation of governance, controls, and operational standards across marketing processes.
• Actively support change management efforts, including communication, training, and adoption strategies.
• Collaborate with Audit, Compliance, and Legal partners to ensure processes meet governance and regulatory standards.
• Design and deliver training for contributors, stakeholders, and leaders on systems, processes, and analytics methodologies.
• Contribute to continuous improvement initiatives and support the implementation of new ways of working across BMCI.

Job description

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The Process Improvement Analyst plays a key role in driving operational excellence across Brand, Marketing, Communications and Social Impact (BMCI). Reporting to the Planning & Operations Manager, this role designs and implements efficient, scalable processes that support BMCI-owned workflows impacting partners across the organization.

Working with cross-functional stakeholders, the role identifies current-state challenges and delivers future-state solutions that improve planning, prioritization, and execution. Through process analysis, process design, and continuous improvement initiatives, the role helps simplify ways of working, improve operational effectiveness, and support better business outcomes across BMCI. The successful candidate combines strong analytical and problem-solving skills with a passion for continuous improvement, stakeholder engagement, and operational excellence.

What you will do

• Partner closely with BMCI leaders and cross‑functional stakeholders to understand operational pain points and identify opportunities for process improvement.
• Research, design, and implement lean, efficient, and scalable planning and operational processes aligned to corporate priorities.
• Support the evolution of marketing planning, prioritization, and intake processes to optimize capacity, outcomes, and decision‑making.
• Facilitate discussions and deliver insights, recommendations, and presentations to leadership on current‑state challenges and future‑state solutions.
• Contribute to the development and documentation of governance, controls, and operational standards across marketing processes.
• Actively support change management efforts, including communication, training, and adoption strategies.
• Collaborate with Audit, Compliance, and Legal partners to ensure processes meet governance and regulatory standards.
• Design and deliver training for contributors, stakeholders, and leaders on systems, processes, and analytics methodologies.
• Contribute to continuous improvement initiatives and support the implementation of new ways of working across BMCI.

What you will bring

• 3+ years of experience supporting and improving planning, prioritization, and delivery of work within a complex team or organization.
• A practical, hands‑on approach to spotting what’s not working and recommending simpler, more effective ways of doing things.
• Strong problem‑solving and analytical skills – you can make sense of unclear situations and turn them into clear actions.
• A continuous improvement mindset, with a passion for building efficient, sustainable processes that help teams and the business succeed.
• Confidence working with leaders and cross‑functional partners, with the ability to influence without direct authority.
• Clear and effective communication skills, both written and verbal, with the ability to adapt to different audiences.
• Experience using business, workflow, automation, and reporting tools to plan, manage, track, and continuously improve work and operational processes.
• Post‑secondary education in business, operations, marketing, or a related field, or an equivalent combination of education and practical experience.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well‑beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full‑time or part‑time permanent team member:

• Career Development: Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well‑being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,social clubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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The base salary for this position is between $62,800 - $104,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.