Process Improvement Analyst

Canada Life; London; On-site; CAD 63,000 - 105,000; Full time

Benefits offered by this job

Education reimbursement up to $2,000

Health & wellness benefits with mental

Volunteer day

Pension and share ownership program

Rewards and recognition programs

Employee resource groups and mentoring

Job summary

Canada Life is seeking a Process Improvement Analyst to drive operational excellence across Brand, Marketing, Communications and Social Impact (BMCI). Reporting to the Planning & Operations Manager, you will design and implement efficient, scalable processes that support BMCI-owned workflows across the organization.

Working with cross‑functional stakeholders, you will identify current-state challenges and deliver future-state solutions to improve planning, prioritization, execution, and

Qualifications

• 3+ years of experience supporting and improving planning, prioritization, and delivery in a complex team or organization.
• Hands-on approach to spotting inefficiencies and recommending simpler, more effective ways of doing things.
• Strong problem-solving and analytical skills; ability to turn unclear situations into clear actions.
• Continual improvement mindset with passion for building efficient, sustainable processes.
• Confidence working with leaders and cross-functional partners, with the ability to influence without direct authority.
• Clear and effective written and verbal communication skills.
• Experience using business, workflow, automation, and reporting tools to manage and improve work processes.
• Post-secondary education in business/operations/marketing or equivalent experience.

Responsibilities

• Partner with BMCI leaders and cross-functional stakeholders to understand pain points and identify opportunities for process improvement.
• Design and implement lean, scalable planning and operational processes aligned to corporate priorities.
• Support evolution of marketing planning and intake processes to optimize capacity and outcomes.
• Deliver insights and recommendations to leadership on current-state challenges and future-state solutions.
• Contribute to governance, controls, and standards across marketing processes.
• Support change management including communication, training, and adoption strategies.
• Collaborate with Audit, Compliance, and Legal to ensure processes meet governance and regulatory standards.
• Design and deliver training for contributors and leaders on systems, processes and analytics methodologies.
• Contribute to continuous improvement initiatives and new ways of working across BMCI.

Skills

Process improvement

Stakeholder engagement

Analytical thinking

Communication

Change management

Influence without authority

Automation tools

Reporting tools

Education

Post-secondary education in business/operations/marketing

Tools

Workflow tools

Automation tools

Reporting tools

Job description

Permanent Full Time

The Process Improvement Analyst plays a key role in driving operational excellence across Brand, Marketing, Communications and Social Impact (BMCI).

Reporting to the Planning & Operations Manager, this role designs and implements efficient, scalable processes that support BMCI-owned workflows impacting partners across the organization.

Working with cross-functional stakeholders, the role identifies current-state challenges and delivers future-state solutions that improve planning, prioritization, and execution. Through process analysis, process design, and continuous improvement initiatives, the role helps simplify ways of working, improve operational effectiveness, and support better business outcomes across BMCI. The successful candidate combines strong analytical and problem-solving skills with a passion for continuous improvement, stakeholder engagement, and operational excellence.

What You Will Do

• Partner closely with BMCI leaders and cross‑functional stakeholders to understand operational pain points and identify opportunities for process improvement.
• Research, design, and implement lean, efficient, and scalable planning and operational processes aligned to corporate priorities.
• Support the evolution of marketing planning, prioritization, and intake processes to optimize capacity, outcomes, and decision‑making.
• Facilitate discussions and deliver insights, recommendations, and presentations to leadership on current‑state challenges and future‑state solutions.
• Contribute to the development and documentation of governance, controls, and operational standards across marketing processes.
• Actively support change management efforts, including communication, training, and adoption strategies.
• Collaborate with Audit, Compliance, and Legal partners to ensure processes meet governance and regulatory standards.
• Design and deliver training for contributors, stakeholders, and leaders on systems, processes, and analytics methodologies.
• Contribute to continuous improvement initiatives and support the implementation of new ways of working across BMCI.

What You Will Bring

• 3+ years of experience supporting and improving planning, prioritization, and delivery of work within a complex team or organization.
• A practical, hands‑on approach to spotting what’s not working and recommending simpler, more effective ways of doing things.
• Strong problem‑solving and analytical skills – you can make sense of unclear situations and turn them into clear actions.
• A continuous improvement mindset, with a passion for building efficient, sustainable processes that help teams and the business succeed.
• Confidence working with leaders and cross‑functional partners, with the ability to influence without direct authority.
• Clear and effective communication skills, both written and verbal, with the ability to adapt to different audiences.
• Experience using business, workflow, automation, and reporting tools to plan, manage, track, and continuously improve work and operational processes.
• Post‑secondary education in business, operations, marketing, or a related field, or an equivalent combination of education and practical experience.

The base salary for this position is between $62,800 - $104,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.