Manager Process Excellence

TechAlliance of Southwestern Ontario, London Economic Development Corporation; London; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Volunteer day

Pension plan

Employee discounts

Job summary

Canada Life in London, Ontario seeks a Senior Transformation Lead to advance the company’s transformation strategy through lean process improvements and cross-functional leadership. You will map roadmaps, drive efficiency, and guide process redesign efforts across departments to realize measurable business impact.

The role emphasizes data analysis, stakeholder communication, and coaching teams through continuous improvement initiatives, with a base salary in the listed range.

Qualifications

• University degree in Industrial Engineering, business administration, computer science, or equivalent.
• Professional certifications in operations design and process improvement (Lean Six Sigma; Lean Enterprise; Service Design and Management).
• LSSBL with 3+ years of experience is an asset.
• 5+ years leading and delivering operational process improvements or initiatives.
• Excellent Data Analytical Skills.
• Excellent communication skills with experience presenting to senior leadership.

Responsibilities

• Plan and implement Transformation Strategy by creating operation blueprints and roadmaps.
• Drive Process Excellence via re-engineering to optimize CX, costs, quality and resilience.
• Lead multiple strategic initiatives across functions to improve experiences and meet goals.
• Steer design and realization of process re-engineering efforts.
• Oversee the entire process analysis cycle from assessment to implementation and control.
• Provide coaching and lead departments through continuous improvement cycles.
• Evaluate datasets and develop narrative-driven reports.
• Provide input into budget development and monitoring.
• Develop business cases for initiatives.
• Key outcomes: higher customer satisfaction, quality improvements, reduced costs.

Skills

Interpersonal skills

Lean Process Improvement

Lean Operations

Problem solving

Service Design

Operational Design

Execution

Data Analysis

Attention to detail

Time Management

Education

Engineering/Business/CS degree

Lean Six Sigma certifications

Lean Enterprise certification

LSSBL certification with 3+ years

Experience: 5+ years in process improvement

Excellent communication skills with senior leadership presentations

Job description

What you will do

• Contribute to the planning and implementation of Transformation Strategy by creating operations blueprints and mapping out roadmaps
• Drive Process Excellence - through process re-engineering that optimize customer experience, operational costs, quality, and business resilience.
• Lead multiple strategic initiatives - collaborating across functions to implement improvements that cultivate better experiences for customers and business users, as well as achieve designated business goals
• Steer the design and realization of process re-engineering efforts
• Oversee the entire process analysis cycle from potential assessment and improvement phases through to implementation and control.
• Provide coaching support and lead departments through the process improvement cycles as a part of building the culture of continuous improvement
• Evaluate extensive and intricate datasets and develop narrative-driven reports
• Provide analysis and reconciliation support through savings realization period
• Provide input into the development and monitoring of the budget
• Develop Business Cases for Initiatives
• Key outcomes should include increased customer satisfaction, quality improvements, and reduced operational costs, all in alignment with strategic business goals.

What you will bring

• Excellent interpersonal skills to effectively build relationships and provide sufficient influence to achieve success
• Strong knowledge of Lean Process Improvement and Lean Operations Methodology
• Creative problem solver that can break down complex problems into meaningful parts to identify and solve for improvement areas
• Expertise in Service and Operational Design
• Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
• Ability to analyze complex data to determine appropriate course of action towards the objectives
• Ability to work with a high degree of detail and accuracy in a fast-paced environment
• Strong time management skills with the ability to prioritize competing deliverables

Qualifications:

• University Degree in the Industrial engineering, business administration, computer science, etc. or equivalent experience or qualifications
• Professional certification(s) related to Operations design and Process improvement (Lean Six Sigma; Lean Enterprise; Service Design and Management)
• LSSBL certification with 3+ years of experience is an asset
• 5+ years experience leading and delivering operational process improvements or initiatives
• Excellent Data Analytical Skills
• Excellent communication skills with experience creating and leading presentations to senior leadership

The base salary for this position is between $90,400 - $140,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location:

London Ontario, ON, CA, N6A 4K1 Winnipeg Manitoba, MB, CA, R3C 1V3