Lead Business Analyst

Canada Life; Toronto; On-site; CAD 72,000 - 120,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Emphasis on Community

Job summary

Canada Life is strengthening enterprise delivery through the BPMO under COBE. The Lead Business Analyst bridges business strategy and execution, defining capabilities and enabling successful delivery of complex initiatives. You will drive clarity, alignment, and continuous improvement across multiple areas and stakeholder groups.

The role emphasizes partnership with business leaders, rigorous requirements, and robust operating models, supporting executive decisions and business value realization.

Qualifications

• 7+ years of senior-level business analysis experience in large, complex organisations, ideally regulated.
• Strong hands-on expertise in requirements management, process modelling, operating model design and outcome definition.
• Proven experience across Wealth, Insurance, Group Benefits, Operations, or similarly complex domains.
• Experience mentoring, coaching, or leading other BA practitioners.

Responsibilities

• Lead end-to-end business analysis activities for complex, cross-functional initiatives.
• Partner with business leaders to define problem statements, goals, outcomes and success measures.
• Elicit and document end-to-end business requirements with clear traceability.
• Develop current-state and future-state business process models across people, processes and technology.
• Support Day-2 operating models, including roles, processes, controls and hand-offs.
• Collaborate with Technology to define functional, data and non-functional requirements.
• Define reporting and information requirements for operational and executive decision-making.
• Ensure BA deliverables align to enterprise BA standards and templates.
• Assist with testing by reviewing cases and supporting defect triage.
• Provide coaching to BA resources and act as trusted analysis advisor.

Skills

Requirements management

Process modelling

Operating model design

Stakeholder management

Mentoring BA

Communication & documentation

Job description

Permanent Full Time

Canada Life is strengthening enterprise delivery through the continued evolution of the Business Project Management Office (BPMO) within COBE. The Lead Business Analyst is a key leadership role responsible for bridging business strategy and execution by identifying opportunities, defining business capabilities, and enabling the successful delivery of complex initiatives.

Working across multiple business areas and stakeholder groups, this role brings structure to ambiguity, facilitates alignment on strategic priorities, and ensures business requirements, processes, and solution designs support the intended outcomes. The Lead Business Analyst serves as a trusted advisor and thought partner, helping the organization make sound, evidence-based decisions while driving continuous improvement and business value realization.

What you will do

• Lead end-to-end business analysis activities for complex, cross-functional initiatives within assigned business areas.
• Partner closely with business leaders to define clear problem statements, business goals, desired outcomes, and success measures.
• Elicit, analyse, and document end-to-end business requirements, ensuring clarity, traceability, and alignment to business outcomes.
• Develop and maintain detailed current-state and future-state business process models across people, process, and technology dimensions.
• Support the definition of Day-2 operating models, including roles, processes, controls, hand-offs, and operational impacts.
• Partner with Technology teams to define and validate functional, data, and non-functional requirements that support business intent.
• Enable clear definition of reporting and information requirements to support operational and executive decision-making.
• Ensure business analysis deliverables align to enterprise BA standards, templates, and practices defined by the BA practice.
• Support testing activities by reviewing test cases for coverage against business requirements and assisting with defect triage and resolution as needed.
• Provide day-to-day coaching and guidance to BA resources (where applicable) working on shared or adjacent initiatives.
• Act as a trusted analysis advisor within delivery teams, proactively identifying risks, gaps, and dependencies related to scope, requirements, or outcomes.
• Contribute to the continuous improvement of the Business Analysis practice through input to standards, templates, Communities of Practice, and training.

What you will do

• 7+ years extensive experience performing senior-level business analysis within large, complex organisations, preferably in regulated environments.
• Strong hands-on expertise in requirements management, process modelling, operating model design, and outcome definition.
• Proven experience working on initiatives across Wealth, Insurance, Group Benefits, Operations, or similarly complex business domains.
• Demonstrated ability to partner effectively with Technology teams on data, non-functional requirements, solution design, and testing.
• Solid understanding of end-to-end delivery lifecycles, including governance, testing, and implementation readiness.
• Strong stakeholder management skills with the ability to engage and influence senior business and delivery leaders.
• Ability to balance enterprise standards with pragmatic, delivery-focused execution.
• Experience mentoring, coaching, or informally leading other BA practitioners.
• Excellent communication and documentation skills, with the ability to translate complex analysis into clear, actionable outputs.

The base salary for this position is between $71,900.00 - $119,800.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well‑being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well‑being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.