Process Architect Senior Manager - Ordering Domain

Equinix; Toronto; On-site; CAD 130,000 - 180,000; Full time

Job summary

Equinix is seeking a Senior Manager of Process Architecture specializing in the Ordering Domain in Toronto. This hands-on role focuses on leading process redesign initiatives, collaborating with product teams to enhance ordering efficiency. The ideal candidate will possess strong problem-solving skills, extensive experience in process optimization, and the ability to implement strategic improvements while ensuring compliance with industry standards.

Qualifications

• 8+ years leading cross-functional end-to-end process redesign.
• Experience in order management and fulfillment.
• Ability to develop creative process-centric solutions.

Responsibilities

• Lead the design and re-engineering of ordering processes.
• Create and maintain order process documentation.
• Develop and execute comprehensive testing strategies.

Skills

Process Design

Problem-solving

Collaboration

Data analysis

Education

Bachelor’s degree in a related field

Continuous Improvement Certification - Lean Six Sigma or Lean Practitioner

Job description

Process Architect Senior Manager - Ordering Domain

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Process Architect Senior Manager - Ordering Domain

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Who are we?

Equinix is the world’s digital infrastructure company, operating over 260data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The Senior Manager of Process Architecture for the Ordering Domain will lead process redesign and improvement initiatives specifically focused on the ordering lifecycle, translating business objectives into optimal process design in collaboration with our product managers and product owners. This hands-on role requires extensive experience in gathering process information from subject matter experts across various business areas related to order management and fulfillment and translating it into documented process maps to ensure clear communication and alignment. The ideal candidate will be a customer-focused self-starter with exceptional problem-solving skills, proactivity, resourcefulness, and the ability to develop and implement creative process-centric solutions tailored to the ordering domain. They will also have a proven track record of collaborating with cross-functional teams and driving the adoption of new processes to achieve desired outcomes.

This role will report into one of several Experience Product Managers.

Responsibilities

Process Design and Optimization

• Lead the design and re-engineering of ordering processes to improve operational efficiency and scalability, aligning long-term strategies with organizational goals. Utilize structured problem-solving methodologies (Six Sigma, Lean) to diagnose challenges, conduct root cause analysis, and develop sustainable solutions specific to order processing, fulfillment, and customer service
• Gather and analyze employee and customer feedback through surveys and interviews to identify pain points and preferences in the ordering experience, translating insights into process improvements that enhance employee and customer satisfaction and loyalty
• Create and maintain comprehensive order process documentation, including process maps and flowcharts specific to the ordering lifecycle, while utilizing advanced modeling techniques to visualize complex processes and their interdependencies
• Ensure compliance with regulations and industry standards related to order management, identifying risks associated with process changes and developing effective risk mitigation strategies
  
  

Testing Strategy Development

• Develop and execute comprehensive testing strategies for new ordering processes and technology implementations, ensuring alignment with business requirements. This includes creating detailed test cases and scenarios that cover all functional areas of the ordering process, leading functional, integration, and user acceptance testing (UAT), and analyzing results to provide actionable feedback to stakeholders for necessary adjustments
  
  

Change Management and Facilitation

• Implement effective change management strategies for new ordering processes and systems
• Develop and lead training initiatives for staff involved in the ordering process as needed
• Identify and address risks that hinder the adoption of new ordering processes
• Collaborate with senior leadership and stakeholders to define business needs, process requirements, and build consensus on strategic related to order management
• Facilitate interactive workshops with cross-functional teams to brainstorm, map ordering processes, and identify improvement opportunities, ensuring stakeholder alignment on objectives and outcomes
  
  

Performance / Risk Metrics and Reporting

• Establish and monitor key performance indicators (KPIs) specific to the ordering process to evaluate performance. Analyze data to provide insights and recommendations for continuous improvement initiatives in order management
  
  

Technology Strategy and Integration

• Collaborate with IT digital transformation teams to identify and implement innovative technology solutions that enhance ordering process efficiency. Ensure technology investments align with business objectives and deliver measurable value in the ordering domain
  
  

Contribute to a Culture of Continuous Improvement

• Provide guidance and mentorship to junior process architects and business analysts focused on the ordering domain. Foster a culture of continuous improvement and knowledge sharing within the team
  
  

Qualifications

• 8+ years leading cross-functional end-to-end process redesign, transformation, and improvement initiatives specifically in the ordering domain
• Bachelor’s degree in a related field
• Continuous Improvement Certification - Lean Six Sigma or Lean Practitioner preferable
• Demonstrated ability to translate process improvement opportunities in the ordering lifecycle into simple, practical actions
• Success at leading cross workshops and alignment events focused on order management
• Demonstrated success influencing senior leadership decision-making, facilitating problem-solving, and mediating conflict within the context of order processing
• Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization
• Strong business acumen and analytical skills, with the ability to use data to drive insights and action specific to the ordering process
• Able to collaborate and influence cross-functionally, particularly with teams involved in sales, customer service, and logistics
  
  

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $157,000 to $235,000 per year
• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $150,000 to $224,000 per year
• Colorado, Nevada, Rhode Island: $136,000 to $204,000 per year
  
  

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Internet Publishing

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