Pro Serv Tech Support Specialist

Webhosting; Canada; Hybrid; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

HSA

Medical

Dental

Vision

Matching 401K

Life/AD&D/STD/LTD

Tuition Reimbursement

Pet Insurance

Generous vacation policy

Job summary

Bluehost is seeking a remote, full-time Customer Support specialist to assist with WordPress site launches, email and SSL troubleshooting, DNS change requests and general website troubleshooting.

Ideal candidates bring strong customer support experience and hands-on WordPress familiarity, handling critical issues and plugin conflicts while working to maintain site stability and user satisfaction.

Qualifications

• Experience in customer support or help desk environments.
• Ability to work on WordPress-based sites and handle common issues.
• Familiarity with SSL, DNS, plugin and theme troubleshooting.

Responsibilities

• Launching WordPress Websites.
• Email Troubleshooting.
• SSL Installing & Troubleshooting.
• DNS change requests.
• Basic website troubleshooting, including plugin/theme issues.

Skills

Email troubleshooting

DNS changes

Website troubleshooting

Customer support

SSL troubleshooting

Tools

WordPress

Job description

Remote Full-time Not specified Customer Support

Job Description

What you’ll do & how you’ll make your mark.

• Launching WordPress Websites
• Email Troubleshooting
• SSL Installing & Troubleshooting
• DNS change requests
• Basic website troubleshooting (Critical errors, builder/theme issues, updating plugins, etc.)

Why you’ll love us.

Work-life balance.

Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences.

We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with employees globally.

We care about you.

We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!

Where can we take you?

We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!

The target compensation range for this position is $18.00 to $22/hourly. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.