Webmaster and Tech Support Specialist

Lead Marketing Inc.; San Juan de Terranova; On-site; CAD 50,000 - 75,000; Full time

Job summary

Lead Marketing Inc. is seeking a Webmaster and Tech Support Specialist to manage, maintain, and improve company and client websites while supporting daily tech needs. You will administer WordPress sites, handle hosting and domains, implement security, and optimize performance.

You will provide first-line technical support for software, accounts, and connectivity, guide teams on MS 365 apps, and collaborate with remote colleagues in a fast-paced digital marketing environment.

Qualifications

• Formal IT or web development education or equivalent practical experience.
• Experience managing WordPress or similar CMS.
• Experience with hosting, domains, DNS, SSL and backups.

Responsibilities

• Manage and update Lead Marketing Inc. and client websites with WordPress and other CMS.
• Publish pages, landing pages, forms, blog posts, images and videos.
• Install, configure, and troubleshoot themes, plugins, and integrations.
• Monitor performance, fix broken links and display issues, backups, updates and security checks.
• Handle hosting, domains, DNS, SSL, and email configurations.
• Improve speed, accessibility, and on-page SEO optimizations.

Skills

WordPress

Content updates

Troubleshooting

Effective communication

Time management

Security monitoring

SEO basics

Education

Diploma/degree in IT or web development

Tools

WordPress CMS

DNS & hosting

SSL certificates

Google Workspace

Microsoft 365

Analytics & tracking tools

Job description

Lead Marketing Inc. is a full-service marketing and communications agency based in St. John's, NL, Canada, delivering services to clients worldwide.

We specialize in creating data-driven, creative marketing strategies tailored to each client's unique goals. Our approach combines strategy, creativity, and performance to help businesses achieve measurable growth.

The Role

Role Description

Lead Marketing Inc. is seeking a skilled and dependable Webmaster and Tech Support Specialist to manage, maintain, and improve company and client websites while supporting the team with day-to-day tech needs. The successful candidate will be responsible for website administration, content updates, performance optimization, hosting and domain management, technical troubleshooting, security monitoring, and general IT support. This role requires strong technical knowledge, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced digital marketing environment.

What You'll Do

Responsibilities

Website Management and Maintenance

• Manage, maintain, and regularly update Lead Marketing Inc. and client websites.
• Build, edit, and publish website pages, landing pages, forms, blog posts, images, videos, and other digital content.
• Administer websites using WordPress and other content management systems.
• Install, configure, update, and troubleshoot themes, plugins, integrations, and website features.
• Monitor website functionality and promptly resolve broken links, display issues, form errors, compatibility problems, and other technical issues.
• Perform regular website backups, software updates, security checks, and maintenance.
• Manage website hosting, domains, DNS records, SSL certificates, business email configurations, and related technical services.
• Monitor and improve website speed, mobile responsiveness, accessibility, usability, and overall performance.
• Implement basic on-page and technical SEO improvements, including metadata, redirects, indexing, sitemaps, image optimization, and page-speed enhancements.
• Connect and maintain analytics, tracking pixels, conversion tools, CRM platforms, email marketing systems, and third-party integrations.
• Assist with website migrations, redesigns, launches, staging environments, and quality-assurance testing.

Technical Support

• Provide first-line technical support to team members experiencing software, application, account, operating system, and connectivity issues.
• Troubleshoot technical issues using established procedures, vendor documentation, knowledge bases, and remote-support tools.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other business applications.
• Assist with software installation, configuration, updates, access permissions, compatibility issues, and troubleshooting.
• Provide guidance on device settings, drivers, peripheral connections, and basic hardware-related issues.
• Troubleshoot internet, Wi‑Fi, VPN, email, and basic network connectivity issues.
• Communicate with users through email, chat, phone, and remote-support platforms to identify and resolve technical problems.
• Escalate complex or unresolved issues to the appropriate service provider or technical specialist and follow up as required.
• Follow company security, privacy, access-control, and data-protection procedures.

Requirements

Qualifications & Experience

• Diploma, degree, certificate, or equivalent practical experience in information technology, computer science, web development, digital media, or a related field.
• Experience managing WordPress websites or other content management systems.
• Experience with website hosting, domains, DNS, SSL certificates, backups, migrations, and business email setup.
• Experience troubleshooting software, applications, user accounts, and connectivity issues.
• Familiarity with Microsoft 365, Google Workspace, website analytics, and digital marketing tools.
• Understanding of website security, privacy, accessibility, technical SEO, and performance optimization.
• Experience with Jira or similar project-management platforms is an asset.
• Agency experience or experience supporting multiple websites and clients is considered an asset.

What We Look For

• Strong technical troubleshooting and problem-solving abilities.
• Excellent organizational and time-management skills.
• Ability to manage multiple websites, projects, and priorities simultaneously.
• Strong attention to detail and commitment to quality.
• Clear written and verbal communication skills.
• Ability to explain technical matters in simple, understandable language.
• Ability to work independently and collaborate effectively with a remote team.
• Sound judgment when handling confidential information, passwords, credentials, and client data.
• Willingness to learn new platforms, technologies, and digital tools.
• Ability to work effectively under pressure and meet deadlines.

Our Workplace

Equal Opportunity & Accommodations

Lead Marketing Inc. is committed to providing an inclusive and respectful workplace. Accommodations are available during the recruitment process upon request.

136 Bonaventure Avenue,
St. John's, NL, Canada.

Phone: [phone]

Email: [e-mail]