Private Investigator, Surveillance - Full-time

Xpera; Kitchener; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

RRSP matching

Company cellphone

Laptop provided

Overtime paid

Discounts

Learning and growth opportunities

Casual dress code

Job summary

Xpera Risk Mitigation & Investigation is Canada’s premier provider of risk mitigation services, seeking a Private Investigator to perform covert surveillance by vehicle and on foot. Reporting to an Investigations Manager, you will deliver high-quality service, gather evidence, and prepare detailed reports to support clients’ risk management and litigation needs.

The role emphasizes integrity, autonomy, teamwork, and strong communication, with opportunities to grow within a supportive,

Qualifications

• Post-secondary education or equivalent plus 2 years of field surveillance experience.
• Valid Private Investigator license in the applicable province.
• Driver’s license with good driving record.

Responsibilities

• Offer timely, high-quality service to clients.
• Conduct surveillance investigations by vehicle and on foot.
• Plan operations, collect evidence, and report findings.
• Maintain documents and reports per policy.
• Attend court or legal proceedings when required.
• Keep equipment in good working order.

Skills

Client-focused

Excellent communication

Autonomy

Patience

Team player

Education

Post-secondary education

Tools

Microsoft Office

Job description

Xpera Risk Mitigation & Investigation (Xpera) is Canada’s premier national provider of risk mitigation services. Our comprehensive offerings empower clients to enhance business performance and maintain operational continuity by equipping them with the expertise and tools necessary to manage risks at all levels. Our innovative solutions encompass investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner, poised to assist them in addressing current crises or developing strategies to mitigate potential future risks. More information about Xpera can be found at xpera.ca.

Adventurous, Respectful, Determined: We lead with “yes”, trust in our shared expertise, and embrace innovation while holding each other accountable to our vision.

Reporting to an Investigations Manager, the Private Investigator, Surveillancewill be responsible for conducting thorough and detailed covert surveillance investigations both by vehicle and/or on foot. The successful candidate must share a passion for investigations and display an unwavering commitment to excellence. They must also possess a professional demeanor characterized by integrity, good character, and mutual respect. You are an individual who is enthusiastic and positive, a self-starter and quick learner with an ability to demonstrate patience and persistence, ensuring quality services to our clients and customers. This role offers the opportunity to contribute directly to high-impact projects and grow your career in a dynamic, supportive environment. If you’re driven by purpose, thrive on challenge, and want to make a tangible impact, Xpera is the place to grow your career and be part of a trusted, forward-thinking team.

What’s In It For You:

• Competitive salary – $25.00–$35.00 CAD per hour
• Opportunity for paid overtime
• Comprehensive benefits and RRSP matching from your first day of employment
• Company provided cellphone, laptop, and video surveillance camera
• Perks including discounted gym memberships and shopping discounts
• Employee referral incentives
• Opportunities for learning and growth
• Business casual environment
• Supportive and collaborative team environment

What You Will Do:

• Offer timely and quality best-in-class experience and services to our clients and customers.
• Respond to client requests with a quick, flexible, and operational approach that is based on sound strategy, and coordinated with Xpera’s policies and procedures.
• Conduct investigations in a manner that makes strategic sense and that are coordinated with the client’s intent, seeking guidance from management as required.
• Conduct assignments in a proper investigative sequence including pre-operation planning, assignment assessment, evidence collection, and reporting.
• Monitor closely assignment timelines and budgets to ensure assignments are completed on time and within budget.
• Produce accurate, detailed notes and reports in accordance with Xpera’s protocol and practices.
• Obtain professional quality video and photographic documentation of subjects.
• Obtain information or intelligence in a legal, ethical, and confidential manner as required.
• Attend court or legal proceedings as required.
• Maintain vehicle and equipment in good working conditions, suitable for work and functions.

What You Will Bring:

• Post-secondary education or equivalent combination of post-secondary education and relevant work experience with preference given to candidates with a minimum of 2 years of field surveillance investigative experience.
• Experience working in a client-focused environment.
• Experience in law enforcement is an asset.
• A valid Private Investigator License within the applicable province of employment.
• A valid Driver’s License and satisfactory driving record.
• Knowledge of all levels of the Canadian court system, criminal and civil code in Canada, insurance law, and privacy legislation is an asset.
• An understanding of threat risk assessments and analytics.
• Exceptional communication and written skills.An ability to work autonomously and as part of a team.
• A strong proficiency with Microsoft Office, especially with Word and Excel.
• An ability to work under pressure to meet demanding timelines while maintaining focus on the task at hand.

We serve a diverse population across Canada and are committed to reflecting that diversity within our workforce. At Xpera, every employee is encouraged to bring their authentic self to work.

We welcome and encourage applications from people with disabilities. Candidates may request accommodations at any stage of the recruitment and assessment process.

In accordance with Human Rights and Accessibility legislation, Xpera is an equal opportunity employer dedicated to an inclusive, barrier-free recruitment experience. Applicants should notify Human Resources if they require any accommodations during the process.

Unsolicited Outreach Statement – Recruitment Agencies:

Xpera Risk Mitigation & Investigation will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact Xpera employees or managers directly to present candidates. Be advised Xpera will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. Xpera welcomes resumes submitted directly from candidates.