Print & Technical Support Coordinator

Zohorecruit; Prince George; On-site; CAD 28,000 - 36,000; Full time

Job summary

Prince George, Canada — Zohorecruit client seeks a customer-focused on-site Support Associate to manage facilities services and IT help desk tasks in a busy print and document management environment.

You will handle PC and software issues, set up equipment, ship/receive devices, support print production, and ensure SLAs. Work is on-site with a weekday schedule, 8:30 am to 4:30 pm, at a dynamic site in Prince George.

Qualifications

• 6 months to 1 year of experience in a customer service environment.
• 1-2 years of experience in a print shop environment.
• Proficiency with personal computers, including Microsoft Office applications, email management, web browsing, file management, and data entry.
• Ability to operate, configure, and support PC-based equipment and software in a networked environment.
• Ability to troubleshoot routine issues by following established procedures.
• Ability to support print production, printing services, and finishing activities.

Responsibilities

• Deliver on-site facilities management services to end users while supporting operational excellence and customer satisfaction.
• Serve as the first point of contact for PC and software-related issues.
• Coordinate the delivery and setup of desktop equipment.
• Manage shipping and receiving activities for equipment sent to remote repair depots.
• Set up and deploy scanning templates to equipment.
• Adjust and edit third-party fax software, including fax books, print drivers, and related settings.
• Provide support and assistance with black-and-white and color printing.
• Manage supply inventory.
• Assist with print shop finishing activities, including hole punching, laminating, Cerlox binding, cutting, and binder insertion.
• Manage the document database by adding, discontinuing, and uploading edited forms.
• Receive, sort, stack, and manage warehouse inventory.
• Maintain the website by managing product inventory, adjusting stock levels, and updating pricing.
• Perform data entry of monthly processed orders for billing purposes.
• Meet Service Level Agreements (SLAs) and service delivery requirements.
• Maintain a working knowledge of equipment and the client IT environment to support operational needs.

Skills

Customer service

Print shop

MS Office

PC operation

Troubleshooting

Print production

Education

Post-secondary tech training

Job description

Prince George, Canada

Be part of a dynamic opportunity in the document management and printing services sector for our client, where your contributions will support service excellence and efficient day-to-day operations. This role offers the chance to work in a customer-focused environment that values collaboration, operational efficiency, and a commitment to delivering a positive user experience.

What is in it for you:

• Hourly salary of $23.00.


• Weekday schedule from 8:30 am to 4:30 pm.


• On-site work in a dynamic environment.

Responsibilities:

• Deliver on-site facilities management services to end users while supporting operational excellence and customer satisfaction.


• Serve as the first point of contact for PC and software-related issues.


• Coordinate the delivery and setup of desktop equipment.


• Manage shipping and receiving activities for equipment sent to remote repair depots.


• Set up and deploy scanning templates to equipment.


• Adjust and edit third-party fax software, including fax books, print drivers, and related settings.


• Provide support and assistance with black-and-white and color printing.


• Manage supply inventory.


• Assist with print shop finishing activities, including hole punching, laminating, Cerlox binding, cutting, and binder insertion.


• Manage the document database by adding, discontinuing, and uploading edited forms.


• Receive, sort, stack, and manage warehouse inventory.


• Maintain the website by managing product inventory, adjusting stock levels, and updating pricing.


• Perform data entry of monthly processed orders for billing purposes.


• Meet Service Level Agreements (SLAs) and service delivery requirements.


• Maintain a working knowledge of equipment and the client IT environment to support operational needs.

What you will need to succeed:

Required qualifications

• 6 months to 1 year of experience in a customer service environment.


• 1-2 years of experience in a print shop environment.


• Proficiency with personal computers, including Microsoft Office applications, email management, web browsing, file management, and data entry.


• Ability to operate, configure, and support PC-based equipment and software in a networked environment.


• Ability to troubleshoot routine issues by following established procedures.


• Ability to support print production, printing services, and finishing activities.

Preferred qualifications

• Post-secondary technology training or equivalent experience.


• Strong customer service orientation and ability to build positive customer relationships.


• Ability to work independently with minimal supervision.


• Strong organizational, time management, and attention-to-detail skills.


• Initiative, accountability, and a strong work ethic.


• Positive attitude, adaptability, and willingness to learn.


• Openness to feedback and ability to follow direction.

Physical requirements

• Ability to stand for extended periods, walk, bend, reach, and perform job-related physical tasks.


• Ability to lift, move, and handle materials weighing up to 50 pounds.


• Ability to move printers and other equipment as required.