PRINT TECH

WBM Technologies; Regina; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Group RRSP

Benefits package

Job summary

WBM Technologies is seeking a Print Field Service Technician to join our team across Red Deer, Calgary, and Regina. In this field role, you will provide onsite diagnostic, repair, and deployment services for local clients with a focus on exceptional service and satisfaction.

You will manage your territory, keep parts inventory organized, and prepare clear service reports. Proficiency in basic computer and networking skills is required, and travel within the region is expected.

Qualifications

• Printer repair experience with Ricoh, Canon, HP.
• Strong customer service and communication skills.
• Willingness to travel within province.
• Able to lift 50+ pounds.
• Valid driver's license.

Responsibilities

• Provide onsite diagnostic, repair and deployment.
• Respond to client requests with fast, quality service.
• Manage territory and parts inventory.
• Install or oversee installation of equipment.
• Complete service call reports.

Skills

Printer repair

Customer service

Organizational skills

Communication

Team player

Time management

Travel willingness

Physical fitness

Tools

Ricoh printers

Canon printers

HP printers

Networking basics

Job description

WBM Technologies is one of the leading IT services and solutions organizations in Western Canada. Our clients count on us every single day to provide them with industry-leading products and services. As a leading managed print solutions provider in Western Canada, supporting one of our most critical client services, we are currently looking for a Print Field Service Technician to join our growing team across Red Deer, Calgary, and Regina.

The Print Field Service Technician is a crucial piece in providing the first impression to New and Existing clients on how WBM provides excellent service.

JOIN OUR PRINT SOLUTIONS TEAM

In this technical position, you will provide onsite diagnostic, repair, and deployment services to our local clients. You will work in a fast-paced environment, responding to and resolving client requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.

A successful candidate will also be able to manage their territory, parts inventory, and complete reports for service calls. They will also need to be able to install or oversee the installation of equipment according to manufacturer's specifications. We also expect the candidate to be mechanically inclined, and to be proficient in basic computer and networking skills.

WHAT YOU WILL BRING:

• Passion for print – previous experience with printer repair specifically Ricoh, Canon and HP
• Strong Customer Service Skills – experience in delivering excellence in customer satisfaction for internal and external clients.
• Strong organizational skills, able to multitask and communicate to both the client and WBM on the status of printer installation
• Driven to be the best – able to follow WBM’s PRO’s Elite standard
• Strong team player, able to switch tasks and help where needed
• Cool under pressure – able to make quick decisions
• Willingness to travel out of town and/or province
• Capable to lift 50+ pounds
• Valid driver’s license
• PDI+, A+ and/or N+ would be an asset, but not a requirement

WHAT WE ARE LOOKING FOR

• Analytical – Collects, comprehends, and applies knowledge gathered from experience.
• Problem Solving – Identifies and resolves problems in a timely manner.
• Customer Service – Proven ability to manage difficult and/or emotional customer service situations.
• Communication – Speaks and writes in clear and persuasive language in positive or negative situations.
• Teamwork – Contributes to building a positive team spirit.
• Organizational Support – Completes administrative tasks thoroughly and on time, while following organizational best practices.
• Time Management – Prioritizes and plans work activities efficiently
• Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time.
• Dependability – Follows instructions and procedures and responds to management direction positively.

ADDITIONAL QUALIFICATIONS/ASSETS

• HP Printer/MFP certifications and training
• Ricoh Printer/MFP certifications and training
• Lexmark Printer/MFP certifications and training
• Canon Printer/MFP certifications and training
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• Additional manufacturer certifications or technical training related to print/MFP equipment

ADDITIONAL DETAILS

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health, they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report .

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.