(sr) Field Service Technician (Moncton)

Konica Minolta Business Solutions Canada; City of Moncton; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Compensation compétitive

Assurance et avantages complets

Formation et développement continu

Job summary

Konica Minolta Production Print recherche un technicien service terrain pour soutenir l’installation, la maintenance et le dépannage des systèmes d’impression de production. Le candidat idéal possède une solide expérience technique et un excellent sens du service client.

Le rôle implique des déplacements à travers le Canada, l’utilisation d’un véhicule personnel et la disponibilité en horaires variables, y compris les heures supplémentaires et les week-ends si nécessaire.

Qualifications

• Expérience démontrée en service et réparation de machines d’impression production.
• Capacité à diagnostiquer et dépanner mécaniquement et électriquement.
• Excellentes compétences en communication et orientation service client.
• Capacité à travailler de manière autonome et à s’adapter à divers environnements clients.

Responsibilities

• Effectuer la maintenance et les réparations sur site des équipements d’impression production.
• Diagnostiquer et résoudre rapidement les problèmes techniques.
• Réaliser des inspections régulières et assurer la maintenance préventive.
• Installer, configurer et calibrer les machines pour des performances optimales.
• Collaborer avec les clients et offrir un service après-vente de qualité.
• Gestion des pièces et des appels afin d’atteindre les KPI.

Skills

Service production imprimante

Dépannage électrique

Bon relationnel client

Autonomie

Tools

MFPs

Microsoft OS

RIP configurations

Job description

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Overview

Join Our Team as a Production Print Field Service Technician!

Are you passionate about providing top‑notch technical support and problem‑solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast‑paced, forward‑thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Open and Honest. Customer‑centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Responsibilities

• Perform on‑site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On‑site service of MFPs
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies, maintain accurate records and assist other team members as required
• 10% - Lead referrals, assists with customer assessments and solution design
• 90% - break‑fix and customer support
• Seeks opportunities to improve territory parts budget and inventory control
• Perform other relevant duties as assigned by management
• Must be positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations
• Travelling within Canada. Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
• Standby and afterhours work may be required
• Training may require afterhours travel and stay overs including weekends

Qualifications

• Demonstrated experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems.
• Exceptional communication skills and a strong customer service orientation.
• Ability to work independently and adapt to diverse client environments

Network Skills

• Install and troubleshooting of basic printing and scanning solutions.
• Microsoft OS peer to peer and client side of server environments
• Familiar with printing from common business apps

Solutions Knowledge

• Basic understanding of solutions portfolio

Product Knowledge

• Excellent working knowledge and certification of production systems

Color Skills

• Working knowledge of calibration, and RIP configurations

Communication Skills

• Excellent verbal and written and interpersonal

Mentoring and Instruction

• 10% - based on technical expertise

Pre/Post Consulting Ability

• Moderate

Working directions

• Requires limited assistance for more difficult problems

Why Join Us?

Opportunity to work with cutting‑edge production print technology.

Competitive Compensation And Comprehensive Benefits Package.

• Supportive and collaborative team environment.
• Continuous learning and growth opportunities.
• Contribute to the success of an industry leader.

If you're ready to elevate your expertise in the dynamic world of production print technology, we encourage you to apply today! Become an integral part of our team, driving excellence and innovation in the production print field.

#KM

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.