Principal Product Manager

OpenText; Richmond Hill; On-site; CAD 120,000 - 180,000; Full time

Job summary

OpenText, The Information Company, is seeking a Senior Product Leader to drive the strategy and roadmap for SharePoint Online and Microsoft 365 collaboration tools. You will own the enterprise collaboration experience, balancing user needs with governance, security, and platform performance.

You will lead cross-functional teams, influence stakeholders, and deliver measurable business value while guiding modernization and adoption across the OpenText collaboration ecosystem.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• 10+ years of experience in enterprise technology, collaboration platforms, product management, or service ownership.
• Proven product leadership with roadmap ownership, prioritization, and stakeholder management.
• Deep expertise in SharePoint Online, including information architecture, site governance, document management, permissions, search, and lifecycle management.

Responsibilities

• Own the product strategy, roadmap, and backlog for SharePoint Online, Teams, OneDrive, and Exchange Online.
• Lead evolution of SharePoint as the enterprise collaboration and content management platform with governance and UX improvements.
• Define and implement collaboration strategies, lifecycle management, and ownership across Microsoft 365 services.
• Drive platform modernization, migrations and integrations, with automation initiatives.
• Provide hands-on technical leadership through configuration, testing, troubleshooting, and remediation of complex platform challenges.
• Collaborate with Security, Privacy, Compliance, Records Management, and AI teams to support governance and risk mitigation.

Skills

Product leadership

Roadmap ownership

Stakeholder mgmt

Microsoft 365

SharePoint Online

MS Teams

OneDrive

Exchange Online

Migration

Information architecture

Governance

Third-level escalation

Education

Bachelor's degree in CS/IT/Engineering/Business

Tools

PowerShell

Microsoft Graph

Automation tooling

Job description

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Lead the strategy, roadmap, and evolution of OpenText's collaboration ecosystem, including SharePoint Online, Microsoft Teams, OneDrive, and Exchange Online. With SharePoint as the primary focus, you'll drive enterprise-wide collaboration experiences, balancing user needs, security, reliability, and business value. This is a high-impact role that combines product leadership, technical expertise, and cross-functional influence to shape the future of digital collaboration at OpenText.

Why Join?

• Own the vision and roadmap for Microsoft 365 collaboration platforms.
• Drive enterprise-scale employee productivity and engagement.
• Blend strategic leadership with hands-on technical problem solving.
• Help build and scale the future collaboration experience across OpenText.

What The Role Offers

• Own the product strategy, roadmap, and backlog for SharePoint Online, Microsoft Teams, OneDrive, and Exchange Online, aligning business needs, user feedback, governance requirements, and platform performance with measurable outcomes.
• Lead the evolution of SharePoint as the enterprise collaboration and content management platform, driving information architecture, site standards, content lifecycle management, search, governance, and user experience improvements.
• Define and implement collaboration strategies, lifecycle management, ownership models, and best practices across Teams, OneDrive, Outlook, and connected Microsoft 365 services.
• Drive platform modernization, migrations, consolidations, integrations, automation initiatives, and reusable solutions that improve productivity, adoption, and operational efficiency.
• Provide hands-on technical leadership through configuration, testing, troubleshooting, automation, remediation, and resolution of complex platform and integration challenges.
• Partner closely with Operations to establish priorities, service standards, governance models, escalation processes, and continuous improvement practices while strengthening operational support capabilities.
• Serve as the senior escalation owner for complex issues and critical incidents, leading root-cause analysis, remediation efforts, stakeholder communications, and long-term reliability improvements.
• Collaborate with Security, Privacy, Compliance, Records Management, and AI teams to support governance, Microsoft Purview initiatives, content readiness, information protection, and risk mitigation.
• Lead adoption, change management, employee enablement, and communication initiatives to maximize platform value, user engagement, and business outcomes.
• Define success metrics for platform health, adoption, governance, service quality, storage consumption, licensing, cost optimization, business value, and future team growth and capability development.

What You Need To Succeed

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, with 10+ years of experience in enterprise technology, collaboration platforms, product management, or service ownership.
• Proven product leadership experience, including roadmap ownership, prioritization, stakeholder management, strategic decision-making, and delivery of measurable business outcomes.
• Deep expertise in SharePoint Online, including information architecture, site governance, document management, permissions, search, content lifecycle management, and collaboration best practices.
• Strong working knowledge of Microsoft Teams, OneDrive, and Exchange Online/Outlook, including integrations, collaboration workflows, and operational dependencies across the Microsoft 365 ecosystem.
• Hands-on experience configuring, administering, testing, optimizing, and supporting enterprise Microsoft 365 collaboration solutions.
• Demonstrated success leading SharePoint and Microsoft 365 migration, consolidation, modernization, restructuring, and remediation initiatives.
• Proven ability to troubleshoot complex technical issues, lead third-level escalations, and coordinate resolution efforts across internal teams, vendors, and technology partners.
• Experience with Microsoft Purview, information protection, governance, identity management, access controls, external collaboration, and content ownership frameworks.
• Strong leadership and communication skills, with experience building effective operating models, developing teams, influencing cross-functional stakeholders, and holding relevant Microsoft 365 certifications.
• Ability to work in a fast-paced enterprise environment, support critical incident escalations when required, and effectively communicate technical concepts, risks, and business value to both technical and non-technical audiences.

Preferred Qualification

• Experience building and scaling teams, partnering with change-management functions, and leading adoption initiatives that improve employee engagement, effective usage, and business value realization.
• Strong expertise in Microsoft 365 collaboration platforms, including SharePoint intranets, publishing models, hub architecture, metadata and search optimization, Teams workspace lifecycle management, guest collaboration, OneDrive content management, Exchange Online administration, and Copilot content readiness.
• Hands-on experience with PowerShell, Microsoft Graph, automation, licensing and consumption analysis, storage optimization, vendor-led implementations, knowledge transfer, governance of customizations and integrations, and additional Microsoft certifications across Microsoft 365 collaboration, information protection, or related technologies.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.