Organizational Change Management Specialist

OpenText; Richmond Hill; On-site; CAD 92,000 - 138,000; Full time

Job summary

OpenText is seeking a Program Manager (Organizational Change & Digital Adoption) to drive enterprise-wide adoption of Microsoft 365, Copilot, and AI-enabled workplace solutions. You will blend change management, user-centered design, and data-driven insights to enable new ways of working across business, technology, HR, communications, and leadership teams.

The role offers opportunities to influence transformation programs, build scalable adoption frameworks, and deliver measurable outcomes

Qualifications

• 6+ years of experience in organizational change management or digital adoption.
• Proven success leading enterprise technology transformations.
• Strong knowledge of Microsoft 365suite and AI-enabled workplace solutions.
• Exceptional stakeholder management and facilitation skills.
• Experience with change impact assessments and adoption planning.
• Analytical skills to interpret adoption metrics and feedback.

Responsibilities

• Lead enterprise-wide adoption initiatives for Microsoft 365, Copilot, and digital workplace solutions.
• Partner with executive leaders across HR, security, and product teams.
• Shape adoption frameworks, playbooks, and communities of practice.
• Measure adoption outcomes and present business value to stakeholders.
• Translate complex concepts into employee-friendly experiences.

Skills

Change management

Stakeholder management

Organization design

User adoption metrics

Data-driven decision making

Communication and facilitation

Strategic thinking

Education

Bachelor's degree in related field

Prosci/CCMP or related certification

Tools

Microsoft 365

Teams

SharePoint

OneDrive

Outlook

Viva

Copilot

AI-enabled workplace tools

Job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Program Manager (Organizational Change & Digital Adoption), you will drive enterprise-wide adoption and behavior change across Microsoft 365, Microsoft Copilot, AI‑enabled work, and digital workplace solutions. You will help employees embrace new ways of working by combining change management expertise, user‑centered design, adoption strategies, and data‑driven insights. Working across business, technology, HR, communications, and leadership teams, you will ensure digital transformation initiatives deliver measurable employee and business outcomes.

What The Role Offers

• Lead enterprise-wide adoption initiatives for Microsoft 365, Copilot, and digital workplace solutions.


• Influence strategic transformation programs as a senior individual contributor with broad organizational impact.


• Partner with executive leaders, product teams, HR, Communications, Security, and business stakeholders.


• Shape how employees collaborate, communicate, manage knowledge, and leverage AI in their daily work.


• Drive employee experience improvements through research, journey mapping, and workflow optimization.


• Build and mature scalable adoption frameworks, playbooks, standards, and communities of practice.


• Use analytics, feedback, and measurement frameworks to demonstrate adoption success and business value.


• Contribute to digital solution discovery, workflow redesign, and organizational transformation initiatives.


• Champion responsible AI adoption and help shape the future of AI‑enabled work.


• Gain exposure to enterprise transformation opportunities with a pathway toward strategic transformation and solution leadership roles

What You Need To Succeed

• 6+ years of experience in organizational change management, digital adoption, digital workplace, transformation, employee experience, or related disciplines.


• Proven success leading complex enterprise technology and business transformation initiatives.


• Strong knowledge of Microsoft 365, Teams, SharePoint, OneDrive, Outlook, Viva, Copilot, and AI‑enabled workplace solutions.


• Demonstrated ability to drive measurable behavior change, user adoption, and business outcomes.


• Exceptional stakeholder management, facilitation, consulting, and influence skills across all organizational levels.


• Experience conducting change impact assessments, readiness evaluations, stakeholder analysis, and adoption planning.


• Strong analytical skills with the ability to interpret adoption metrics, employee feedback, surveys, and business data.


• Experience designing and delivering change, learning, communications, and manager enablement strategies.


• Ability to translate technical concepts into meaningful employee experiences, business value, and practical use cases.


• Bachelor's degree in a related field or an equivalent combination of education and practical experience; Prosci, CCMP, or related certifications are considered an asset.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $92,320 - $138,480; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.